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AT&T Interview
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HOSTSEARCH: Hi there, thank you for giving us an opportunity to talk with you today. Can you please introduce yourself and let us know your role at AT&T? JEAN HENDRICKS: I’m Jean Hendricks, Web Hosting Product Manager for AT&T, where I work with my colleagues to create effective small business Web Hosting products and offers. I also support our Web Hosting website, adding content and analyzing the site to see what’s working and what’s not for our customers. HOSTSEARCH: As AT&T offers variety of products and services. What are the main products and services of the company? JEAN HENDRICKS: We serve more than 3 million small business customers nationwide with a broad portfolio of communications services, including wireless voice and data, mobile applications, high speed Internet, tech support, website hosting and design, data backup and wired voice. We offer access to one of the world's most advanced IP networks through the convergence of voice, data and video services. HOSTSEARCH: What is the benefit to the users who are using your Mobile Website Hosting services? How do you distinguish yourself from others? JEAN HENDRICKS: The AT&T Mobile Website Hosting product provides a way for our customers to expand their online presence. Expanded accessibility online creates the potential for increased revenue, a key benefit for small businesses. Our solution enables small businesses to build their websites in less than an hour using our DIY tool. In addition, using our mobile website tool, they can successfully convert regular websites into mobile websites in a few easy steps. No technical expertise is required but if you have any concerns or need help at anytime, we provide 24x7 technical support. With more and more smartphone users accessing the Internet to research and purchase product and services, it’s becoming increasingly vital for small businesses to develop a strong mobile web presence. HOSTSEARCH: Can you please tell us more about your data center? JEAN HENDRICKS: AT&T customer websites are hosted in Tier 1 data centers that feature redundant power and HVAC facilities, 24x7 monitoring and support, and redundant high speed (OC48 and beyond) connectivity, ensuring consistent customer uptime and data integrity. The data centers, network traffic and servers are monitored constantly to ensure that everything is operating optimally that means your website will be online and available so your customers will be able to visit your website whenever they wish. HOSTSEARCH: In your opinion, what are the most important things to look for in a web hosting company? JEAN HENDRICKS: There are a couple of essential components in choosing a web hosting company. The first is how long the hosting company has been in business. You want to ensure the company has longevity so your website will also enjoy a long online existence. Second, you should know the company’s “uptime” guarantee. Uptime is the amount of time that your website is viewable and functioning, enabling your customers to access your website. And along those lines, you should ensure that the hosting company is using a state-of-the-art data centers. HOSTSEARCH: We are looking forward to see your success. Thanks again for giving us an opportunity to talk with you today! JEAN HENDRICKS: Thank you for providing me with the opportunity to share information about our AT&T Web Hosting solution with your readers. |
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