Web Hosting Interview - NeoSpire, Inc. December 2009

Web Hosting Interview - NeoSpire, Inc. December 2009

Jim Ciampaglio, Vice President of Sales of NeoSpire

HostSearch interviewed Jim Ciampaglio of NeoSpire, a managed hosting company that takes pride on building a true relationship with its customer. Jim is tell us more about the company.

  • HOSTSEARCH: Thanks for giving us this interview - we appreciate it. Could you tell us about yourself and your role at NEOSPIRE?
    JIM CIAMPAGLIO: I am responsible for the global sales efforts for NeoSpire.
  • HOSTSEARCH: Could you give us an overview of NEOSPIRE's services?
    JIM CIAMPAGLIO: NeoSpire is focused on providing a holistic, best in class managed hosting solution for its customers.  We go beyond the standard limitations of traditional hosting providers by getting to truly understand our clients' business model and what drives their server needs.  We look at our customer relationships as a true business partnering of mutual shared understanding of the criticality that hosting plays in their business.  We take that responsibility very serious.  We have a tag line that we embody everyday at NeoSpire, "We secure trust."  We know that we do not "win" business at the point of simply gaining a signature on a contract - we earn the chance to serve our customers everyday through the level of service we deliver.
  • HOSTSEARCH: There are a number of managed hosting providers in the market. What are your services' particular strengths?  How do you differentiate your services in a competitive market?  
    JIM CIAMPAGLIO: As I mentioned, our relationships with our clients is key.  We understand where they want to grow over time and can make viable recommendations based upon this understanding.  Uptime is too much of a buzz phrase in our industry - but we do understand that mission critical hosting means that the servers must always be available for our customer's customers.  We separate ourselves through ensuring our client's environment and with our commitment to security around things like PCI and HIPPA.
  • HOSTSEARCH: What level of support do you provide?
    JIM CIAMPAGLIO: We employ a robust department of seasoned, veteran Sys Admins who have a passion for their functional technological disciplines.  Our Admins are the true superstars of NeoSpire - they deliver on our promise.  Our "EMS" service, Enhanced Managed Service, is our gold standard for our clients.  Our EMS will provide clients support right up to their custom code.  We do more than simply managing, maintaining and patching servers - basically we allow our customers to focus on growing their business and not worry about the infrastructure behind it.
  • HOSTSEARCH: How do you market your services? What channels did you get the customers from?
    JIM CIAMPAGLIO: We have an extremely healthy partner network.   We receive a majority of our new business from referrals, including business partner and existing client referrals.  Everything we do is about ensuring NeoSpire delivers on its promise to our customers.  Having such a healthy referral pool helps us to validate our clients' shared belief that "above and beyond" is "business as usual" at NeoSpire.
  • HOSTSEARCH: Do you plan for any new products or services in the coming year?
    JIM CIAMPAGLIO: We are constantly looking at trends that hit the industry and will always be releasing new products.  We recently introduced PCI services for our customers and have seen a tremendous take rate in all security offerings.  With PCI, as in hosting, I believe NeoSpire separates ourselves from the pack.  We basically handle all non-customer initiated aspects of PCI for our clients.  Whereas the industry standard is to provide a tool kit of what the client needs to do, NeoSpire takes it a step further - completing and providing valued guidance and consulting throughout this complex process.
  • HOSTSEARCH: How would you describe the web hosting industry per se, and what are your thoughts and hopes for the future?
    JIM CIAMPAGLIO: Hosting has taken on more of a utility perception for those outside of the industry.  A website has become like a light switch or dial tone - we expect it to work whenever we need it.  The reality is that hosting does involve a lot  of technology and moving parts.  As the general public starts to perceive hosting as more of a utility it is important for hosting providers to continue to educate the market on the true value that hosting providers delivery - that go beyond simply providing a server.
  • HOSTSEARCH: Thank you very much for the opportunity to talk with you today.
    JIM CIAMPAGLIO: Thank you for talking with us.

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