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Beijing's 95Info Call Center Receives SCP Certification |
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April 24, 2005 - (HOSTSEARCH.COM) - For web hosting service providers looking for call center help, 95Info, Inc.'s Beijing support center has achieved Support Center Practices (SCP) Certification. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.
"SCP Certification will raise the image of our call center throughout the industry and become a marketing differentiation tool," states Dr. Baumin Lee, CIO of 95Info, Inc. "By certifying our center through the SCP Certification program, customers are assured that we are committed to maintaining a high level of service. The 95Info management team is confident that support team members can quickly and efficiently solve issues, provide outstanding services and contribute to the improvement of processes, products, and services."
The world's leading service and support providers use the Support Center Practices (SCP) Certification program as a roadmap for service excellence and a measure of success. Currently over 200 technology support organizations around the world participate in the SCP program, with certified organizations located in countries such as Germany, Taiwan, India, Japan, Ireland, France, the Netherlands, Singapore, Australia, Brazil, and others.
"The SCP Certification program continues to extend its reach as the global standard for world-class technology support," states Greg Coleman, Service Strategies vice president of certification. "As the first company to achieve
SCP Certification in China, 95Info is a pioneer in China's call center industry and leading the charge to adopt industry standards and best practices."
95Info joins the ranks of other leading companies throughout a diverse set of technology sectors that have achieved the prestigious SCP Certification, including EMC Corporation, Invensys, Lockheed Martin Corporation, McKesson Corporation, Mentor Graphics Corporation, Network Appliance Incorporated, Nokia and Rockwell Automation among others.
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