Cloud provider
Oracle has introduced a new level of support for its ‘Fusion Cloud’ applications. Oracle, which has headquarters in Redwood Shores, California, United States, was established in 1977. The company offers a broad range of services including SaaS application suites for ERP, HCM and CX and “best-in-class database Platform-as-a Service (PaaS) and Infrastructure-as-a-Service (IaaS)”. The company owns and operates data centers around the world. Oracle’s new support levels aim to “help customers get more value from Oracle Fusion SaaS applications” such as Fusion ERP, EPM, HCM, Supply Chain, and Manufacturing.
While most providers charge customers for additional support, Oracle’s SaaS customers will be able to take advantage of ‘Platinum-Level Support Services’ at no additional cost. Platinum Support offers “24/7 rapid response technical support, proactive technical monitoring, success planning and adoption guidance, and a new digital experience platform for on-demand education resources”. Oracle has also announced the launch of ‘Advanced Services’ that allow its SaaS customers to “gain a deeper level of support” and benefit from customized services that complement their business needs.
"We have a shared interest in our customers' success so we're going above and beyond to ensure our customers have everything they need to succeed," explained Oracle’s Group Vice President of North America Customer Success, Catherine Blackmore. "Oracle SaaS Support Services raise the bar for the SaaS industry and further reduce friction for companies moving to the cloud."
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