April 29, 2005 - (HOSTSEARCH.COM) - Co-location and dedicated web hosting company Colo4Dallas, announced a new Service Level Agreement that includes a 15-minute reboot guarantee 24 hours a day.
"Some people may think that is a bold claim to make, but we've always responded to reboot and tech support requests very quickly, so it made sense for us to put it in writing," noted Paul VanMeter, Colo4Dallas President and Chief Technology Officer. Lengthy trouble ticket response times are a common complaint in the colocation industry. VanMeter explained, "Many of our new customers have switched from other facilities where they've had to wait hours or even days for a server reboot, but we're committed to getting customers back up as quickly as possible, often before they even have a chance to cancel out their trouble ticket."
According to the company's guarantee, customers who wait longer than 15 minutes for a reboot will be provided with a credit for one hour of free tech support, a $75 value. Full terms and conditions of the guarantee are available on the company's Web site.
Colo4Dallas owns and operates a 28,000 square foot data center and serves a growing list of customers such as Web hosting companies, gaming companies, Voice over IP (VOIP) and enterprise customers focusing on disaster recovery.
"The majority of our new customers are coming from other facilities where they were unsatisfied with response times and technical support in general. We pride ourselves on service, and our customer retention rates reflect that," added VanMeter.
