May 16, 2008 – (HOSTSEARCH.COM) – CrystalTech Web Hosting (http://www.crystaltech.com/) has announced its adoption of SmarterTrack, it was reported yesterday. The company, a provider of Windows-based web hosting provider, will utilize the customer service software created by SmarterTools, Inc. (http://www.smartertools.com/) for its help desk, ticket system, live chat, cost analysis, data mining, knowledge base, and reporting functionalities.
"We are very excited to be one of the first major Windows hosting companies to fully integrate SmarterTrack into our customer service and support system," explained CrystalTech’s President, Mr. Robert Cichon. "Up to this point, we have had to use separate solutions for our ticket system, help desk, and live chat. SmarterTrack has all of these solutions incorporated into one easy to use software package which allows us as an organization to learn one application and still continue to provide top-notch customer service to our more than 107,000 domains and 70,000 customers."
According to the company, SmarterTrack is an “ideal solution for hosting and technology-based companies due to its flexibility, speed, stability, and multiple installation options”. It can be installed on a VPS, dedicated server, shared hosting environment, and is being transitioned to be offers as a Software as a Service (SaaS) option.
"CrystalTech was very active with the SmarterTrack BETA and has helped make this our most anticipated product release ever," added SmarterTools’ Vice President of Business Operations, Mr. Jeff Hardy. "We have great respect for what CrystalTech has accomplished in the hosting world and are excited to have our products associated with their organization."
