Newark, DE July 2, 2004 – HostMySite.com launches a service program that provides dedicated server customers access to exclusive Dedicated Server Engineers (DSE) to better meet client support needs. This new program was added to enhance service by providing customers immediate access to high level technologists at every contact. In addition to personalized 24x7x365 service currently provided to all customers, the DSE program increases the support team’s familiarity with each dedicated server account, resulting in improved customer service.
A team of Dedicated Server Engineers (DSE), thoroughly educated about the unique needs of each server, is assigned to every dedicated server account. The engineers provide in depth support, tailored to meet the needs of the customer, as well as possess extensive information about the past and present activity of the account.
“We constantly strive to raise the bar for serving our customers. With our new dedicated server engineer program, we solve customers’ problems more quickly and effectively than ever before. We saw dramatic results during the testing of this project and we are very excited to see it expand.” said Lou Honick, CEO of HostMySite.com.
The program provides each customer with a direct telephone line and email address in order to reach their DSE team immediately. This direct contact allows for extremely rapid turn-around time for resolving issues and overall provides each customer with a better experience by maintaining a single point of contact through each interaction.
About HostMySite.com
Founded in 1997, HostMySite.com is a privately held provider of customer-focused web hosting services. With a combination of sophisticated hosting technology and applied business knowledge, HostMySite.com provides individuals, small businesses, and large corporations with affordable web hosting solutions supported by an unwavering commitment to customer service. HostMySite.com service includes 24x7 customer support through toll-free telephone, e-mail, and live online chat. The company is based in Newark, DE and can be reached at http://www.HostMySite.com.
Contact:
Jason Morris
302-731-4984 Voice
302-731-7499 Fax
jason@hostmysite.com
