February 10, 2005 – (HOSTSEARCH.COM) – Jordan Telecom (JT), the largest telecommunications services provider in Jordan, is using Harris Corporation's (NYSE: HRS) NetBoss(R) network management platform to provide centralized support of its nationwide telecommunications network. The NetBoss system is the centerpiece of a new Network Management Centre (NMC) commissioned in late 2004 by JT, which offers fixed-line telephony, Internet access, ISDN, ADSL, leased line, frame relay, and videoconferencing services to business, residential customers, and telecom operators.
"It was a mutual effort of JT and its technical partner France Telecom to issue the request for quotation and thoroughly evaluate the available products in the telecom management market," said Abdelmajeed Bashaireh, director of NMC, Jordan Telecom. "
Accordingly, Harris NetBoss was chosen for supervision and management of JT's core network switches, transmission and data network. We are focused on providing excellent service quality to all our customers, while simultaneously achieving efficiency improvements in our internal network operations. Harris NetBoss allows us to achieve those goals by providing our operations and engineering staff with a centralized view of the network for comprehensive service assurance activities. JT and Harris already are working on the next phase of the project, automating Service Impact and Service Level Agreement processes so we can reliably provide the guarantees required by our customers."
Implementation of the Harris system will take place through 2005. "NetBoss is providing Jordan Telecom with an overall view of its network for the first time, resulting in faster response and restoration times for improved quality of service, and lower operation and maintenance costs," said Rich Pappalardo, director of International Sales, Harris NetBoss Business Unit. "JT took a well-planned approach to service assurance improvement by building the NOC, re-engineering processes, and adding NetBoss as the key tool for centralized operations. This is another important NetBoss project for Harris in the region, and underscores our commitment to customers there."
Other NetBoss installations are located in Kuwait, Bahrain, Egypt, and Oman.
In addition to the core NetBoss Manage.IT(TM) module, Jordan Telecom has deployed NetBoss Reporter, which enables pre-defined and ad hoc reports to be issued on overall network behavior and trends. The Build.IT(TM) module already is enabling JT personnel to extend the NetBoss system as the network evolves. Build.IT allows the creation of management interfaces to network elements and element management systems after the initial deployment by Harris, resulting in significant cost savings for NetBoss customers.
"Transfer of know-how from our partners is a key issue for JT. Harris tools, and training enables JT to expand the use of the NetBoss management tool to cover other parts of the network by internal development," said Jean Marie Garcia, chief technical officer, Jordan Telecom.
