November 8, 2008 – (HOSTSEARCH.COM) – Managed services provider Attenda has announced enhancements to its Software as a Service (SaaS) program, it was reported recently. The company, which bills itself as the “always on” managed services company, has initiated “an enhanced set of service offerings, rich partnerships and ecosystems” designed to “reinforce its position as a leading Software as a Service (SaaS) Provider for Independent Software Vendors (ISVs)”.
According to Attenda, the SaaS delivery model “has matured to such an extent that the marketplace is growing rapidly”. ISVs are building on demand and existing ISVs are making the move to an on–demand model. Attenda is seeing a growing demand from ISVs and high availability, certainty, security and peace of mind SLAs are the key to making the SaaS transition. ISVs recognise that their core business is in the development, support and sales of their software asset and not in 24 x 7 IT operations.
Attenda is also announcing an enhanced set of services for its SaaS Provider Program for ISVs including Service Lifecycle Management utilising the ITIL framework of Best Practise guidance for IT Service Management, Attenda will work with ISVs to ensure the full Service Lifecycle is understood and managed to meet their business requirements including Service Strategy, Design, Transition, Service Operations and Continual Service improvement.
Virtualized multi-tenant platforms extending the significant investments already made in its highly available, highly scalable, highly secure Virtualization Platform. This provides ISVs with a blend of a highly available and scalable computing platform with integrated managed services, enabling them to match IT capacity with changes in business demand, to create unprecedented business agility.
Business led Service Level Agreements with a 99.9% or 100% application centric SLA and a proactive Business Services Monitoring Framework, based upon Attenda M.O. to monitor the end-to-end application from a business process and application infrastructure perspective.
Bid Support for ISVs by leveraging Attenda’s leading certifications including the ISO9001 Quality Management Standard, ISO27001 Information Security Management and ISO20000 IT Service Management not only proves Attenda as the best in class but becomes a key sales tools for the ISV in convincing their clients in the stability and security of the SaaS delivery model.
“The uniqueness of the Attenda platform is ideal for ISVs, providing a highly resilient shared platform that reduces cost and drives up availability whilst providing significant ability to scale as their SaaS model becomes their primary method of selling,” explained Attenda’s VP Products & Marketing, Simon Hansford.
Attenda is ISO9001, ISO20001 and ISO27001 accredited, an HP SP Signature Partner, a Microsoft Gold Certified Partner, a SAP Adaptive IT Hosting Provider, a SunTone accredited managed service provider and an Accredited Catalist Supplier. Attenda is one of only seven companies to have been ranked in the UK's Sunday Times ARM Tech Track 100 for three consecutive years. It was voted Best Managed Services Provider by Data Centre Europe Awards for both 2007 and 2008 and VMware’s EMEA Hosting Partner of the Year 2007.
