February 16, 2007 – (HOSTSEARCH.COM) – Platinum Server Management (http://www.platinumservermanagement.com), a United States-based firm providing mission-critical and routine server management services, today introduced its unique Mini-Helpdesk, allowing it to communicate with customers accessing the web through a mobile device or PDA.
The helpdesk is a scaled down version of the company’s traditional helpdesk, which is more graphically intensive and relies on Javascript. The Mini-Helpdesk, however, still provides important functionality to mobile users, such as the ability to open, access and close support tickets, as well as to reply to active tickets.
“Our Mini-Helpdesk is designed to be as lite as possible, which is essential when accessing Web pages through small mobile devices,” said John Davis, Quality Assurance Manager, Platinum Server Management. “This application is not designed to replace our existing, more robust helpdesk—it is solely an addition that offers an added level of convenience to our mobile users.”
Platinum Server Management received a number of requests for the application from customers wanting to stay in touch via their mobile devices. The software was then developed internally by the company’s development team. Customers seeking to access the Mini-Helpdesk should contact the company, who will then provide detailed access instructions.
