A FIRST STEP: POWERSURGE LAUNCHES 7 AM – 7 PM PHONE SUPPORT
Taking the first step toward newly implemented customer service goals, PowerSurge Technologies has launched new phone support hours. Hoping to increase the customer’s ability to contact PowerSurge representatives, phone support has become the company’s first step in a long line of slated service goals.
Phone Support Goals
Phone support goals are an integral part of PowerSurge’s commitment to having fully satisfied customers. PowerSurge’s current phone hours, 9-11 a.m., and 1-5 p.m, have been scrapped, for a more comprehensive 7 a.m. to 7 p.m. system. Phone hours have been increased in the hope of providing better service to those building websites in their spare time, or those needing help outside of the normal business day. Technical, billing, and sales support will be available during the new phone support hours. Ian Andrusyk, President of PowerSurge, sees increased phone support as, “another step towards our goal of total and complete customer satisfaction. The ability of individuals to reach us via telephone is extremely important, and by opening the phone support window we further the ability of our customers to get support when convenient for them."
The First Step of Many
Twelve hours phone support is only the beginning of PowerSurge’s increased availability for their customers. Hoping to realize their goal of ‘24/7’ phone support by late summer, 7 a.m. to 7 p.m. support is the start of a gradual shift PowerSurge hopes to make. Once ‘24/7’ support is integrated, customers will be able to contact PowerSurge, day or night, to get help and fix problems that may arise with their website.
Phone support is not the only feature PowerSurge is currently implementing to provide its customers with better service. PowerSurge is currently constructing a new website to make ordering, online support, and add-on features easier to use for it’s customers. PowerSurge has also implemented a new division, Fastservers.net, in order to provide fully comprehensive support for its dedicated customers. PowerSurge has also begun development on a WinPanel control panel for the NT platform, which will make website administration as easy for it’s customers as it already is with the CPanel on UNIX.
With the new features, benefits, and support, PowerSurge hopes to make hosting with PowerSurge the most pleasurable experience possible for new and existing customers. Expanded phone support is the first step in this process. By the end of summer, PowerSurge hopes to have the rest of their new features up and running, providing customers the highest level of service possible.
About PowerSurge Technologies Inc.
PowerSurge Technologies Inc. is based in Cedar Falls, IA. The company provides web, application, dedicated, commerce, and data hosting services, as well as professional consultation and support. PowerSurge client base includes individuals and businesses located in all 50 US states as well as over 150 countries worldwide. PowerSurge is Iowa’s largest web host and is consistently rated as a top 25 hosting companies worldwide by numerous independent host-rating services.
PowerSurge Internet services are provided via leased space in a Fremont, CA datacenter. This datacenter utilizes dual OC-3 lines via a metropolitan area gigabit ethernet connection to the MAE-WEST backbone. This datacenter features raised flooring for excellent air flow, a UPS and emergency generator for power protection, and many other state-of-the-art services. All systems and connectivity are monitored by live personnel 24 hours a day, 7 days a week, 365 days a year.
Additional company information and service details can be found at http://www.powersurge.net or by calling toll-free (800) 867-5055.
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