November 19, 2008 – (HOSTSEARCH.COM) – RatePoint (http://www.ratepoint.com) now offers online reputation management in multiple languages, it was announced recently. The company’s web-based services allow a company’s customers to provide input on the quality of service they are receiving, and also allow companies to manage complaints before they become potential issues. The company, which has partnered with a number of leading web hosts, including “the world's largest” host, 1&1 Internet Inc., is now offering its interface in German, Spanish and French, as well as English.
"Our clients now can request and receive feedback from their customers and members on their businesses to showcase online reputation in multiple languages," explained RatePoint CEO Neal Creighton. "We plan to add additional languages in the future as demand continues to grow for excellent customer service and quantifiable business reputation in the global economy."
The RatePoint Site Seal provides consumers with “instant visual confirmation” that a business is “credible, safe and trustworthy” and that they can “view current reviews and feedback” of a company prior to making an online purchase. RatePoint's system verifies consumer reviews for authenticity, and provides businesses with the opportunity to respond to unsatisfied customers or negative feedback before it is posted online. RatePoint’s system also offers tools for language expansion marketing and surveys.
The company launched its new language options in mid-September and since then has gained an additional 2,000 customers, particularly German companies. According to RatePoint, they are now managing “more than 1 million customer contacts”.
