Web Hosting Provider RiotHost Offers Guaranteed Support Times
December 7, 2005 – (HOSTSEARCH.COM) – In a bid to offer the best in services and support, web hosting provider RiotHost now offers customers guaranteed support times. The company has recruited an additional 23 new staff members to strengthen its support department, which now boasts 30+ who are highly experienced with cPanel (the control panel utilized by RiotHost) and entirely dedicated to support issues.
With the additional manpower at its disposal, RiotHost claims 3 to 5 support technicians will be available via its support desk 24 hours a day, 365 days a year. It also claims all support tickets will be responded to within 45 minutes or less.
To complement its new support regime, RiotHost guarantees a 6 hour maximum turn-around for resolution of support issues. The company suggests that no matter what the size of the issue a customer presents, it will be resolved within an 8-hour business day. Should RiotHost fail to meet such guarantees they offer customers 1 month of free web hosting.
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