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Web Hosting Provider RiotHost Offers Guaranteed Support Times
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| December 7, 2005 – (HOSTSEARCH.COM) – In a bid to offer the best in services and support, web hosting provider RiotHost (http://www.riothost.com) now offers customers guaranteed support times. The company has recruited an additional 23 new staff members to strengthen its support department, which now boasts 30+ who are highly experienced with cPanel (the control panel utilized by RiotHost) and entirely dedicated to support issues. With the additional manpower at its disposal, RiotHost claims 3 to 5 support technicians will be available via its support desk 24 hours a day, 365 days a year. It also claims all support tickets will be responded to within 45 minutes or less. To complement its new support regime, RiotHost guarantees a 6 hour maximum turn-around for resolution of support issues. The company suggests that no matter what the size of the issue a customer presents, it will be resolved within an 8-hour business day. Should RiotHost fail to meet such guarantees they offer customers 1 month of free web hosting. |
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