New Milford, CT October 6, 2003 – Despite the success of LS Host’s conventional support systems (telephone, email, and live chat), the web hosting company maintains a cutting-edge approach towards all areas of customer service. Progressive support measures have driven LS Host to provide self-guided movie tutorials on their website. These demonstrations address common, albeit troublesome issues through the use of web animation. LS Host now delivers step-by-step instructions to customers who can play, rewind, or pause any portion of a tutorial segment.
Dan Merton, an LS Host partner, explained the advantages of providing this resource to customers: “Besides receiving qualified support, users are anxious to learn about our web hosting services and the different ways they can reap value from our technology. Our flash-based movie tutorials enable customers the opportunity to learn about LS Host’s web hosting features at their own pace.” Frequently accessed support topics include email administration, database management, and SSL certificate installation.
LS Host’s forward thinking has already slated the development of future tutorials for inclusion in the demo-movie library. “The visual component of these animated demonstrations prove invaluable when it comes to illustrating the range of tasks associated with managing a web hosting account. To date, our company has noted a reduction in the number of support tickets issued, coupled with an increase in the usage of available web hosting features.” – Reginald Lamson, company Partner and Director of Technology.
No password or login is required to access LS Host’s compilation of demos/tutorials. The general public is welcome to tour the support library located in the “Support” section of their company’s website at www.LSHOST.com.
For additional information on LS Host and their services or costs, visit their web site at http://www.LSHOST.com. or contact them by phone during regular business hours at 1.866.351.4678
CONTACT: Robert Alesio, Partner
Telephone: 1-866-351-4678
LS Host, LLC
108 Old Town Park Road
New Milford, CT 06776 USA
Telephone: 1-866-351-4678
Facsimile: 1-866-332-3109
http://www.lshost.com
