Rapid Growth Means Web Hosting Provider Restructures

November 4, 2005 – (HOSTSEARCH.COM) – Rapid growth over the last year has resulted in the need for a major restructuring of web hosting provider, SiteGround.com. Over the last 2 months the company has implemented a number of changes designed to improve the management of the internal company processes and increase customer satisfaction.

SiteGround.com’s restructuring has involved a shift of its primary focus to the Technical Support Department, which, it says, is now much faster and more effective. The company has also introduced a new Account Management Department which became necessary to manage the company’s growing customer base. Every new customer is assigned to a dedicated Account Manager and therefore has someone to address queries towards.

According to the company, the changes brought about by its restructuring have optimized communication flow within the company, resulting in greater efficiency and customers being served much faster. Customer response, particularly to having an account manager to contact, has been very positive. “My observation is that customers like the idea of having someone to look after them and feeling a real person behind the wall,” said Annie Tailor, a SiteGround Account Manager.

blog comments powered by Disqus

Add HostSearch to

Find Web Hosting News

Search:

Web Hosting News Archive:
2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998

Constant.com
100% Uptime Discount Server Hosting
DotBlock VPS Hosting
Double RAM & $1 Trial Period - Promo Code '15DAY'
HostGator - $4.95/mo
350GB Disk Space 3000GB Bandwidth
Superb.Net FREE Hosting
6 Months FREE! Packages starting at $4.99
Green Geeks Hosting
World's #1 Eco-Friendly Green web hosting company
3 Months FREE Hosting
3 Months FREE Web Hosting Offer &Unlimited Traffic