March 12, 2007 – (HOSTSEARCH.COM) – The SupportPRO (http://www.SupportPRO.com) has released SupportDesk 3.0, an open source helpdesk application that provides customer inquiry management for web hosting providers and other Internet businesses, the company announced today.
“SupportPRO SupportDesk was developed with the insight we have gained by providing outsourced transparent technical support to web hosting and Internet Service Providers for the past four years,” explained CEO of SupportPRO, Aji Abraham. “Ultimately, we know what works and what does not, and this software is quite reflective of that.”
SupportPRO SupportDesk 3.0 uses an AJAX-powered interface and provides improved security tools. The latest version also sees more robust message rules, POP3 support and spam filters. The system can interface with existing customer management systems and enables customer support staff to manage “large volumes of support tickets” in a short amount of time.
