February 1, 2005 – (HOSTSEARCH.COM) – Syntellect Inc. today announced that Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine (http://www.cismag.com) has recognized Syntellect's Continuum as "Product of the Year."
"Syntellect is a clear leader in the Customer Interaction Management (CIM) sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2004," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@ction Solutions magazine.
"We are delighted to be recognized by a group as prestigious as TMC for our innovation and ability to successfully deliver to the enterprise market a completely unified live and self-service solution and architecture," said Steve Dodenhoff, President of Syntellect. "Continuum empowers enterprises to quickly and affordably respond to increasing business and consumer demands due to its scalable, modular "plug and play" format which allows for the addition of new capabilities, such as speech-enabled self-service, email, or web chat, and ensures a future-proofed investment."
According to Customer Inter@ction Solutions' group editor-in-chief, Rich Tehrani, Continuum was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. "The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications they received from vendors, as well as looking through materials we collected on our own over the past year."
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