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Web Hosting Provider The Planet Plans New Call Center |
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February 14, 2007 – (HOSTSEARCH.COM) – Web hosting provider The Planet (http://www.theplanet.com), who claim to be the “world’s largest privately held dedicated hosting company”, plan to construct a new Customer Contact center to support its growing customer base, the company announced yesterday. The center will offer 10,000 square foot of space and be located in Houston, Texas, USA.
According to The Planet, the center will be “equipped and managed with state-of-the-art servers, software, communications tools and an expanded team of trained support representatives”. The company will invest around $5 million on the center over the next 6 months. The center will offer a premier customer relationship management (CRM) system that provides support representatives with account information.
“As we continue to integrate The Planet’s operations, customer experience tops the list of our priorities,” explained Douglas J. Erwin, The Planet’s Chairman and Chief Executive Officer. “Total quality management and operational best practices will be driven by stringent analytics for world-class service. Great companies are known first and foremost for providing their customers with superior products and services, and our goal is to be the company that drives the industry standard. We value our customers, and this new contact center evidences our commitment to them.”
The Planet hosts more than 22,000 small- and medium-size businesses and 2.8 million websites worldwide. |
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