November 24th 2003
New - Technical Support for Fasthosts Resellers' Customers
As part of their drive to ensure Fasthosts Reseller Channel Partners lead the market, Fasthosts, today, launched Brandable TechDesk - a unique new technical support helpdesk for Reseller's customers. With Brandable TechDesk, Fasthosts Reseller Channel Partners are empowered with:
o Their own unique technical support hotline
o Transparent Reseller branding - all calls answered in their name
o Comprehensive end-user technical support for email, hosting, domain registration and Internet access
o Full programming script de-bugging service, for Internet technologies
o Support areas specified by Reseller Channel Partners, and tailored to their customers needs
o Effective customer management, through online real time statistical trouble ticket reports
o World class technicians supporting Resellers' customers 9am to 9pm, Monday to Friday
"The new service is the final piece of the jigsaw, enabling Fasthosts' Resellers to offer a complete set of own-branded hosting solutions to the UK
market," commented Fasthosts MD Andrew Michael, "Brandable TechDesk is not only a market first - it is another important step in lowering the barriers to Internet usage, making it easier for customers and Resellers to exploit Internet Services. We want to de-mystify web hosting and Internet technology. Doing this in partnership with our Resellers makes for informed and happy customers."
Fasthosts - the power behind web hosting
For more details on Brandable TechDesk please visit www.fasthosts.co.uk
Notes to editors
For more information on Brandable TechDesk and Fasthosts please contact Jon Fawcett at Fasthosts on 01452 561 808 or by email at jon.fawcett@fasthosts.co.uk
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About Fasthosts
Fasthosts is the UK's largest independent hosting company. Based in the UK, and operating 24 x 7 from their dedicated web hosting data centre, Fasthosts keep over 800,000 internet domains running smoothly ensuring over 4,000,000
emails are delivered safely each day. All Fasthosts services can be self-managed through the unique Fasthosts web-based control panel enabling
customers to set up and manage new web sites, email accounts, databases, and other hosted services online. For more details please visit: www.fasthosts.co.uk
