January 28, 2009 – (HOSTSEARCH.COM) – Web host
34SP.com is offering new customer service resources, it was reported recently. The company has made “substantial additional investments in its customer service infrastructure” in a bid to “keep pace with customer growth and client demands”. These investments include “hiring additional staff, improved office hardware, and expansion of the customer service footprint within the 34SP.com global headquarters”.
34SP.com’s initiative is a response to a client survey it conducted in January 2009, which took in 15,000 clients, including “shared, business, VPS and dedicated server clients”. The survey indicated “the vast majority” of its clients choose 'service and support' over issues such as price, features, or working with a local company. Alongside increasing staff levels by 20%, the company has also improved its customer service chat functionality and expects to reduce support wait times.
''Our clients have clearly confirmed what we have known since launching 34SP.com - service and support are the drivers behind our success and rapid growth,” explained Stuart Melling, 34SP.com co-founder. “Our clients have rewarded our service focus with loyalty and referral business. These additional investments in our customer service department are an obligation for us in order to maintain the highest levels of service and support. Our clients deserve nothing less.''
Based in Manchester, England, UK, 34SP.com “offers professional website hosting services for cost conscious web developers and designers”. The 34SP.com team of technical experts offers award winning support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include VPS hosting and reseller web hosting.
