April 3, 2008 – (HOSTSEARCH.COM) – Web host Eleven2 Hosting has appointed Mr. Cory Beavers as Customer Service Director, it was reported yesterday. Prior to joining the company, Mr. Beavers previously worked for both Yahoo! and HostGator’s web hosting divisions.
"Cory's focus will be on increasing the level of support our customers experience here at Eleven2," explained Co-founder and Chief Executive Officer of Eleven2, Mr. Rodney Giles. "With Cory's previous experience at Yahoo! Web Hosting and HostGator Web Hosting, he brings the experience, knowledge, and dedication needed to take our customer support to the next level."
Mr. Beavers’ responsibilities will include “developing and implementing training programs for customer support advocates, enhancing response times on support requests, and improving the quality of responses to customers from the Eleven2 Hosting staff”.
"Cory's leadership in these areas will help attract customers wanting top-notch customer service at every point of service, from pre-sales to ongoing support, something rarely seen in the hosting industry," added Mr. Giles. "When our customers are happy, our retention rates increase and customers start spreading the word about the quality of our hosting and support services."
Established in 2004, Eleven2 Hosting provides shared hosting, reseller hosting, and customized dedicated server plans. The company caters for over 60,000 websites through its datacenters in Houston, Texas, USA and Atlanta, Georgia, USA. The company intends future extension of its development team to “keep up with the expansion” of upcoming hosting products and services.
