January 3, 2008 – (HOSTSEARCH.COM) – Web hosting provider GlowHost.com, Inc. (http://www.glowhost.com), a leader in high-availability Web hosting solutions, announced today it has been ranked at the top of the RealMetrics customer support performance ranking for the year ended 2007.
The ranking, which provides an independent, industry-wide measurement of customer support response time and overall performance, is based on more than 110,000 random daily tests of various shared Web hosting providers. In the ranking, GlowHost beat out all other shared hosting providers for the top spot in the last three months of the year.
“We see this as a validation of our commitment to phenomenal customer service and support,” said Matt Lundstrom, GlowHost president. “Our company has been successful in providing mission-critical and robust hosting services in the past five years largely due to our world class support. We have always viewed customer support as an integral part of our infrastructure, and that is evident in today’s announcement.”
“It takes a strong dedication to customer support to consistently score at the top of our rankings,” said Kent Johnson, RealMetrics president. “Through our unbiased testing, we vigorously measure the performance of a wide variety of hosts. GlowHost, through its above average response times, has scored higher in our customer support response time metric than any other shared hosting provider over the last six months. It's not an easy feat."
In addition to the RealMetrics ranking, GlowHost typically scores high on other independent service review sites. The company hosts its servers in the state-of-the-art GNAX datacenter in Atlanta, Ga.
GlowHost shared plans feature a variety of webmaster tools, including Web site builder software, free backups, free private SSL certificates, and the latest Linux server technologies including PHP5, FFMPEG, and Ruby on Rails.
Founded in 2002, GlowHost is an award-winning, debt-free and profitable Web hosting provider, specializing in highly available, affordable hosting plans for thousands of individuals, businesses, and mission-critical Enterprise hosting operations.
