December 2, 2006 – (HOSTSEARCH.COM) – Web hosting provider and financial services solutions provider Open Solutions (http://www.opensolutions.com) has been selected by the Bank of Granite to provide its document image delivery system, ISCustomerDelivery. The move is a means for the bank to cater more adequately for its growing commercial customer base.
ISCustomerDelivery is a document solution that manages images of checks and other deposited items. The images go onto a writeable CD-ROM and the system provides instant image access, improving reconcilement turnaround and customer service.
''We had a prospective large commercial client who needed their statements on CDs and wanted the ability to search by check number and dollar amount,” explained Mark Stephens, SVP, CIO and Director of Operations at Bank of Granite. “To secure the business, we needed a CD-ROM customer delivery product up and running in about 30 days. We have been an Open Solutions customer for about 10 years and knew about the benefits of ISCustomerDelivery, so it was an easy choice. Open Solutions worked very hard to meet this strict deadline, and I am pleased that we were able to deliver the product to the customer along with their first statement.''
ISCustomerDelivery includes multiple accounts on a single CD-ROM and facilitates high-quality copies of statements, checks and deposits. ''Our goal is to help community financial institutions leverage technology to be more efficient, more profitable, more competitive and provide more compelling products and services to their market,” added Vice President of Open Solutions’ Imaged Payment Technologies Group, Mr. Marcell King. “This was an opportunity for us to partner with a client to accomplish all of those things with a single solution. Many vendors will give a client every reason why a timeline like the one we were given by Bank of Granite was too aggressive; the Open Solution family of clients, on the other hand, is a community. We had a full team of professionals doing their best to figure out every reason why we could make it happen. Beyond the easy-to-use, innovative solution we created, we're proud to have yet another instance where we’ve directly impacted an institution’s asset and customer base for the better.''
