April 14, 2008 – (HOSTSEARCH.COM) – Web hosting tutorial provider DemoWolf (http://www.demowolf.com) has joined the RatePoint (http://www.ratepoint.com) consumer feedback program, it was announced recently. RatePoint is a system that “makes business reputations public” and allows customers to give public feedback on their experiences with a company. Clicking on the RatePoint seal displayed on a company's website takes visitors to this feedback. The system also allows a company to take corrective action when feedback is negative before making a review public.
“RatePoint opens another channel of communication between us and our clients,” explained DemoWolf’s President, Mr. Rob Moore. “With the RatePoint program, clients are able to write reviews about their experiences with DemoWolf for the public to see. It also gives clients the opportunity to voice any concerns they have, and if so, allows us an opportunity to respond and correct any problem the client may have had. We welcome any such opportunity, as it can only solidify our reputation as being a customer-focused organization... real proof that DemoWolf is an organization that companies should have no reservations in dealing with.”
Joining the RatePoint program means that DemoWolf agrees to allow consumers to make public testimonials about their experiences in working with them. Clients can write reviews that are either positive or negative, and if negative, will give DemoWolf the opportunity to respond, and if necessary, take corrective action. If DemoWolf fails to satisfy the client's issues, then the review goes on record as being a negative client review. In joining such a program, the client experiences with DemoWolf become public record, as anyone can click the RatePoint seal on DemoWolf's website to read about their clients' experiences.
DemoWolf produces Flash Tutorial designed for the web hosting industry. The company has around 1600 tutorials available covering cPanel, Plesk, Helm, H-Sphere, Virtuozzo, Direct Admin, Email and FTP applications, Domain Registrars, Private Nameservers, phpMyAdmin, RVSiteBuilder, WordPress, and SmarterMail. New tutorials in the pipeline include RVSiteBuilder Pro, phpBB, CubeCart, and Drupal.
