3iX Reviews

3iX
129 reviews of 3iX
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Worst provider
3ix are shocking in every way. Our website has been down for over 24hours because they can't get a server up and they have no backup solution in place. On top of this their support is terrible, they are rude and completely unresponsive.

Services Period: Active customer at the time of review. Customer since July, 2016

Terrible
Been a user since 2006, it was ok until the last year or so, the reliability has gotten really, really poor. Totally unacceptable for a static page to take 5-10 seconds before it even begins to load! FTP regularly times out! Avoid! I gave up on them today

Services Period: Past customer during June, 2006 - March, 2018

All sensitive configuration they suggest to do over insecure HTTP connection
Just tried to setup small site. ALL management (create users, set passwords etc) they suggest to do in cPanel over insecure HTTP connection. Assigned a ticket, but seems i will have to switch to another hosting provider.

Services Period: Active customer at the time of review. Customer since January, 2018

good, fast and cheap service, but no possibility to cancel the plan
I have used 3iX 100 GB Hosting plan for backup purposes. Service was always up, great speed, good service. But it is NOT POSSIBLE to cancel the subscription easily, I am STILL trying to get out for more than half year with dozens of chats and emails.

Services Period: Active customer at the time of review. Customer since December, 2008

Avoid
They dd some upgrade about a month ago and told no one. Contacted their helpdesk desk (not). Prince and Stuart were very rude and closed our chat down. Had to move host providers. Try and avoid.

Services Period: Active customer at the time of review. Customer since October, 2004

Are they getting mad?
No answer to tickets
then i re-ask, then they close the ticket pretending THAT IS ME THAT NEVER ANSWERED
Then they charge for something already paid.
Then Stuart cant asnwer, refuse to answer phone number request, and close chat without say googbye


Services Period: Active customer at the time of review. Customer since January, 2011

AVOID 3iX, THEY ARE HORRIBLE
I have had a problem with them for over four months. They don't respond, they use bots to e-mail you, they are the definition of incompetent. AVOID AVOID AVOID

Services Period: Active customer at the time of review. Customer since June, 2017

Money back guarantee policy is a fake one
posted a refund request on 09/22/2017 (02:35) .
this is what they answer on 09/28/2017 (19:45) :
We apologize for the delay in replying to your ticket.
Today 09/30/2017 (01:49) i did contacted them again to get the refund !
DON`T USE THEM !!!!!!


Services Period: Active customer at the time of review. Customer since September, 2017

Just cancelled my service
I was billed for on 8/20/17 and I paid by credit card on 8/24/17. On 9/4/17 they suspended my service due to non-payment. Live Chat does not respond and email inquiries get no response. I went to another web host.
Price is good but service poor! Avoid!


Services Period: Past customer during September, 2009 - September, 2017

Incompetent
I opened a ticket with them regarding inaccurate info on July 28, it is now Aug 23, and they STILL haven't fixed their problems. They don't respond, it's a chatbot, DO NOT USE 3iX, they are horrible

Services Period: Active customer at the time of review. Customer since July, 2017

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