| Reliability/Uptime | 3.24 | | Technical Support | 2.55 | | Customer Service & Billing | 2.67 | | Server & Network Speed | 3.12 | | Price & Value for Money | 3.21 | | Overall Average | 2.96 |
 Reviewed by Demarius IP 65.4.83.249 on March 27, 2006
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| Rating: |
1 (uptime = 1; tech = 0; customer = 1; speed = 1; price = 2) |
| Web Hosting Review: |
I had three domains under my account. One domain was paid for 1 year and the others had an outstanding balance of $15. They mergeed with Host Gator and they did not transfer my fully paid domain because I still owed $15. They have extremely poor support. |
| Review Period: |
July, 2004 - March, 2006
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 Reviewed by Brett (www.choicecommerce.com), IP 69.163.205.115 on January 6, 2005
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
We recently went through Exovian for a Virtual Private Server and have received nothing but the best service and support available! Talk about true 24/7 support and 99.9% Uptime. Thank you Exovian |
| Review Period: |
December, 2004 - January, 2005
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Reviewed by Steve-o (www.whereismonday.com), IP 68.235.159.6 on December 30, 2004
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
After switching our band's website to Exovian we started having better results from our fans. Exovian offers us the best service and support around. With 24/7 Support and 99.9%+ Uptime you cannot get any better. Thanks Exovian! |
| Review Period: |
June, 2004 - December, 2004
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| Company Response: | Thank you for your kind words Steve. We're happy to be hosting your band. Goodluck with everything! |
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Reviewed by Marco (www.uniformdiscount.com), IP 65.15.33.44 on December 27, 2004
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I have been with Exovian for a while now and I have had nothing but the best experiance with them. Top notch uptime, service, and support! Since going with Exovian my business has trippled! |
| Review Period: |
March, 2004 - December, 2004
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| Company Response: | Thank you Marco. We're glad your business is becoming a bigger success due to our services. |
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Reviewed by Kevin (http://www.x-nr.net), IP 66.108.101.75 on November 28, 2004
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| Rating: |
2.4 (uptime = 3; tech = 1; customer = 1; speed = 3; price = 4) |
| Web Hosting Review: |
Exovian Was THE BEST TIL couple month ago WHen the hold company just have a big Crash. Now i dont get any Tech support or a way to contact them. Server is unmaintanened. My Server overload couple of time. I asked them to fix it. But never hear any respons |
| Review Period: |
January, 2004 - November, 2004
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Reviewed by Scott Pefelock IP 137.36.250.92 on November 18, 2004
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| Rating: |
1.4 (uptime = 1; tech = 0; customer = 0; speed = 2; price = 4) |
| Web Hosting Review: |
Exovian hosting is very cheap. But it is not fast, has poor uptime and no customer support at all. Support tickets are never answered, people are double billed, they never answer their support phone line. THERE IS NO 24/7 Support, it is a LIE. |
| Review Period: |
September, 2004 - November, 2004
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Reviewed by Benson Adams IP 64.40.45.221 on October 21, 2004
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| Rating: |
1.6 (uptime = 2; tech = 0; customer = 0; speed = 3; price = 3) |
| Pros: |
Quick and easy setup, everything else was terrible, no service/support, and now they are illegally billing my credit card! they are nothing but thiefs |
| Cons: |
Responded to my first ticket, then never responded again. Never returned any emails, I canceled and transfered, and they still bill my credit card! |
| Company Response: | Hi Benson, do apologize for the inconvenience. During that time we were hit by serveral hurricanes which affected our offices located in Florida. We recently moved our office to Ft. Lauderdale, FL and hired more technical support agents to assist Exovian with providing the service and support you deserve. Please contact us asap as we will be more than happy to issue you a complete refund, and we would like to offer you some free service to make up for the issues in the past. We can assure you we have what you're looking for. The best service and support available. |
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Reviewed by Michael Short IP 65.122.142.23 on September 29, 2004
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
The tech support is pretty awsome, it's basically what they're known for. |
| Cons: |
Only bad side is there is no way to cancel support manually without tech-support, but this can also be a good thing. |
| Company Response: | Hi Michael,
Thank you for your kind words. The reason we do not allow manual cancellation is due to the fact that once you cancel, it deletes everything from the server(s). We like to allow our customers the remainder of the term to remove their files and move their domains that way nothing is lost. |
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Reviewed by David IP 65.11.20.197 on September 15, 2004
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
N/A |
| Cons: |
N/A |
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Reviewed by Dmitry D IP 137.36.250.92 on September 15, 2004
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
Unbeatable prices, great support, fast network, friendly staff, very reliable. |
| Cons: |
None! |
| Company Response: | Hi Dmitry,
We thank you for your business and kind words. We are always looking for ways to improve our service(s), but keeping our customers happy is our number one task. |
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