HostRocket.Com Reviews

134 reviews of HostRocket.Com
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

10 year hostrocket customer - they are HORRIBLE now.
I have been with HostRocket for over 10 years. The past year the service has declined DRASTICALLY. My website has been down 75% of the last 3 months and being a web based business this has drastically affected my business in a very negative way.

Services Period: Active customer at the time of review. Customer since February, 2002

Technical support have absolutely no one to answer the phone on legal holidays such as on Labor Day 2009.

Email technical support always takes many hours and often days until you get help.

Services Period: Past customer during September, 2004 - September, 2009

due to new security measures
we have had to put in place incoming traffic from
outside of the US over a number of ports including
port 22 which SSH connections are made over and
port 3306 over which remote MySQL connections are
made are currently blo

Services Period: Past customer during July, 2006 - November, 2007

EVERYTHING. This host is great! I've been with them for a while and am staying put!

Company Response: Limited phone support hours, but email support is QUICK

14.95 a month for 1 gig of space and 50 gigs of roller bandwidth, killer support and control panel!

Company Response: if they charge for add-ons it is steep ($10 a month just for domain pointer?!)

Fast servers and great domain utils

Company Response: Their creditcard database was hacked & Their reverse DNS policy is wacked.

Fast Connection, Good price for the options and space provided.

Company Response: As of recently very poor customer service, long down times

Have free ssh, subdomains, excellent support (really kik butt!)

Company Response: Only downtime due to upgrades

Lot's of features for the money

Company Response: TOO much down time and network lag

"24/7 support" It is not the truth. My website is down many times during all working day.

Company Response: I am living at time +2 GMT. Support service is not working at night on US time zone.

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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

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