| Past 1 month | 3 months | 6 months | All |
| Reliability/Uptime | 4.00 | 3.00 | 3.40 | 2.39 | | Technical Support | 4.00 | 2.67 | 3.20 | 1.72 | | Customer Service & Billing | 4.00 | 2.67 | 3.20 | 2.00 | | Server & Network Speed | 4.00 | 3.33 | 3.60 | 2.72 | | Price & Value for Money | 4.00 | 3.00 | 3.40 | 2.00 | | Overall Average | 4.00 | 2.93 | 3.36 | 2.17 |
 Reviewed by Brian O'Connor IP 76.97.190.139 on March 15, 2009
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| Rating: |
0.4 (uptime = 1; tech = 0; customer = 0; speed = 1; price = 0) |
| Web Hosting Review: |
At one time, Hostway was fantastic. I have been a customer for 5 years. But their service - and customer service - is plummeting like a meteor to earth. Down time has increased by 500%. Support is non-existent. There are also phantom charges on my monthl |
| Review Period: |
June, 2003 - March, 2009
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Reviewed by Dan IP 74.61.170.43 on January 7, 2009
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| Rating: |
0.6 (uptime = 0; tech = 0; customer = 1; speed = 2; price = 0) |
| Web Hosting Review: |
Extremely long hold times. Said they would fix something, didn't, called back and repeated cycle 2x. Still no fix. Shut down host account and rather have no website than deal with these guys. Lost 60% of my newsletter membership b/c of Hostway "support" |
| Review Period: |
January, 1999 - July, 2008
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Reviewed by MJ IP 98.216.203.125 on June 6, 2008
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| Rating: |
1.4 (uptime = 2; tech = 0; customer = 3; speed = 1; price = 1) |
| Web Hosting Review: |
I often spend > 1 hour on hold. Often, the first they know our server is down is when I call them. Tickets stay open for weeks with no response. When I've asked to talk to a spt mgr, they say no one is available - I can't even leave a message for one. |
| Review Period: |
August, 2003 - June, 2008
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 Reviewed by IT IP 213.55.94.114 on October 8, 2007
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| Rating: |
2.6 (uptime = 2; tech = 1; customer = 4; speed = 4; price = 2) |
| Web Hosting Review: |
We have been customers of Hostway since 2005 with dedicated server plan. Their service is deteriorating through time. They only give service during daytime in the US. We are based in East Africa and our requests are replied when it is morning in US. |
| Review Period: |
August, 2005 - January, 2007
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Reviewed by Jay IP 74.245.89.213 on August 2, 2007
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| Rating: |
1.2 (uptime = 0; tech = 0; customer = 0; speed = 4; price = 2) |
| Web Hosting Review: |
Been with these guys for a week. Dedicated server has been down 5 of the 7 days! Support ... what support? Can't talk to anybody at the company! Horrible at best. |
| Review Period: |
July, 2007 - August, 2007
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Reviewed by Brad Daniels IP 72.232.215.170 on November 13, 2006
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| Rating: |
3.8 (uptime = 4; tech = 4; customer = 3; speed = 4; price = 4) |
| Web Hosting Review: |
I've been with Hostway a little over a year now and have been very happy with their service. I've had no problems with site downtime, and the bandwidth and storage included with my account has more than met my needs. Their phone support is also very helpf |
| Review Period: |
October, 2005 - November, 2006
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Reviewed by Nick Chandler (www.chandlermotorsports.com), IP 72.135.245.225 on November 9, 2006
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| Rating: |
2.4 (uptime = 4; tech = 2; customer = 0; speed = 3; price = 3) |
| Web Hosting Review: |
Pain in the ass if your trying to host an oscommerce site with their messy cpanel. After going over to dreamhost, they were too cutting edge... I couldn't run sql5! bluehost had an easy cpanel and good support. Dedicated IP address was not refunded. |
| Review Period: |
November, 2006 - November, 2006
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Reviewed by Ton van der Reijken IP 193.172.20.29 on August 23, 2005
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| Rating: |
3.4 (uptime = 4; tech = 3; customer = 3; speed = 4; price = 3) |
| Web Hosting Review: |
I have been a customer of Hostway for many years. I always received help when I needed it and the people are friendly. The hosting plans cover all my needs. They seem financially stable. That's important for the long run. |
| Review Period: |
November, 2002 - August, 2005
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Review Hostway Corporation
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