JTLNET Reviews

JTLNET
8 reviews of JTLNET
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Do Not Do business with
They do not support their clients. May be going out of business, stay away.

Services Period: Active customer at the time of review. Customer since January, 2001

Nervous
This is the longest downtime I've seen in more than 10 years. I'm afraid they are bankrupt and their power has been shut off. We may never see our web data again. This is a crisis.

Services Period: Active customer at the time of review. Customer since January, 2001

BEWARE! Bad Business!
I have been a client for years... moving NOW...
Total outage for 30 hours and no support, only 3rd party answering service repeating the same meaningless lack of information!
BEWARE


Services Period: Active customer at the time of review. Customer since February, 2009

The worst experience ever
I can not put in simple words how frustrated I am with this company. Tech support is useless, no access to management.. losing business. stway away from this company!

Services Period: Active customer at the time of review. Customer since September, 2007

No communication
We have been JTLNet customers for several years, both using VPS and dedicated servers. More and more outages over the past couple years. No communication from tech-support about network status. No explanation of outages. We are moving on. Be warned.

Services Period: Active customer at the time of review. Customer since October, 2007

They used to be good
Been a customer of JTLnet for about 8 years. They used to be great, but not anymore. I'm trying to hang on because the thought of moving all my sites is daunting, but I don't think I can deal with the unreliability much longer. Steer clear.

Services Period: Active customer at the time of review. Customer since January, 2006

JTLNET should not be allowed to advertise that they care about their customers, or that they even care about their customers. They do not care about their customers and they could care less if the phone rings. (even though they claim they do!! Steer clear

Services Period: Past customer during July, 2009 - February, 2011

I've been on JTLNet for over a year now. Great pricing. Uptime is fantastic. Calling in for billing support is poor. Calling for tech support is poor too, but the trouble ticket system always gets quick response.

Services Period: Past customer during January, 2008 - August, 2009

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