| Past 1 month | 3 months | 6 months | All |
| Reliability/Uptime | 3.08 | 3.29 | 3.24 | 2.75 | | Technical Support | 3.33 | 3.48 | 3.47 | 2.62 | | Customer Service & Billing | 3.58 | 3.50 | 3.49 | 2.64 | | Server & Network Speed | 3.42 | 3.27 | 3.23 | 2.72 | | Price & Value for Money | 3.33 | 3.45 | 3.51 | 2.86 | | Overall Average | 3.35 | 3.40 | 3.39 | 2.72 |
 Reviewed by Dave IP 76.124.101.24 on April 2, 2011
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| Rating: |
1 (uptime = 1; tech = 0; customer = 2; speed = 1; price = 1) |
| Web Hosting Review: |
Every time I contact them they always say its a technical error, I can not access emails or a stable web page. I wish I did not go with them. |
| Review Period: |
June, 2010 - April, 2011
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| Company Response: | Dear David,
I apologize if you are not satisfied from the provided service. There is only one ticket for a technical issue. In future, if you are having a problem with your account, please use our ticket support system in order to report it. |
| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
We had a Tomcat crashed, but was because I disabled ASP function in the Plesk control panel. I have dozens of clients hosting via Mocha they extremely happy.
I have graduated from the University of Cambridge, LSBM, and Greenwich, so just ssshhhh! @ITT. |
| Review Period: |
March, 2011 - April, 2011
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Reviewed by shawn IP 24.9.100.242 on March 30, 2011
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| Rating: |
0 (uptime = 0; tech = 0; customer = 0; speed = 0; price = 0) |
| Web Hosting Review: |
I have been an armature web developer since the dawn of internet and gui screens graduated from ITT in computer science. This is not my first ride at the rodeo.
Ive had problems with this company right out of the gate from day one.
STAY AWAY! |
| Review Period: |
November, 2010 - March, 2011
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| Company Response: | Dear Shawn,
I am sorry to hear that you are not satisfied from the service that we have provided you. Our technical team has done their best in order to assist you in timely manner. |
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Reviewed by Joseph IP 75.202.190.153 on March 24, 2011
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| Rating: |
0 (uptime = 0; tech = 0; customer = 0; speed = 0; price = 0) |
| Web Hosting Review: |
Billing system junk. Security issues (malicious code loaded onto my account) - they blamed a virus on my computer, but I run linux. Support sucks. Couldnt install a SSL cert. Couldnt answer a question about 404 querystring. Worst ... host .. ever. |
| Review Period: |
June, 2009 - March, 2011
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| Company Response: | Dear Joseph,
Our billing team has sent you the missing invoices. Every other issue that you have experienced was attended from our technical team in a timely manner. |
 Reviewed by Juan Ramirez IP 189.192.165.134 on March 19, 2011
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
Thks for the wuick answer, even do I have some issues with the chat agent Mila, the issue was resolved a couple of hours later.... Thanks ! |
| Review Period: |
March, 2011 - March, 2011
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Reviewed by Chris IP 134.53.244.22 on March 19, 2011
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| Rating: |
1 (uptime = 1; tech = 1; customer = 0; speed = 2; price = 1) |
| Web Hosting Review: |
Ordered VPS hosting. They required photo ID and photocopy of credit card. Bank had me cancel my card after they found out I gave this to them. Failed to set up servers. Failed to refund. Horrible communication. Lost over $700. Other issues too. |
| Review Period: |
February, 2011 - March, 2011
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| Company Response: | Dear Drew,
Some orders require us to conduct manual payment screening. In such cases our billing representatives send an ID verification ticket for confirming the order. You have received a refund after the cancellation of the account. |
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Reviewed by Nilesh IP 95.147.188.32 on March 18, 2011
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| Rating: |
1.8 (uptime = 4; tech = 1; customer = 0; speed = 3; price = 1) |
| Web Hosting Review: |
Customer service is horrible to say the least. Its like you will feel why...why on earth did I thought of saving a few pennies. Would prefer spending many more $ for knowledgeable support.
Stay away from these people for both Windows and Linux hosting. |
| Review Period: |
September, 2010 - March, 2011
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| Company Response: | Dear Nilesh,
I am sorry to hear that you are not satisfied from the service that you have used for one month approximately. In the ticket history there was only one ticket regarding a technical issue which was resolved by our technical team. |
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Reviewed by Manot Pumpluk IP 58.137.25.194 on March 16, 2011
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| Rating: |
3.8 (uptime = 4; tech = 4; customer = 4; speed = 3; price = 4) |
| Web Hosting Review: |
service mind and helpfull for technical support team |
| Review Period: |
March, 2011 - March, 2011
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Reviewed by MG Lazarus IP 89.101.237.148 on March 13, 2011
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I am prety happy with the service so far. |
| Review Period: |
January, 2004 - March, 2011
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Reviewed by elaw IP 124.78.131.125 on March 13, 2011
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| Rating: |
1 (uptime = 1; tech = 1; customer = 1; speed = 1; price = 1) |
| Web Hosting Review: |
MOCHAHOST.COM REVIEW, COMPLAINT & CLASS ACTION LAWSUIT!
Mochahost prices are cheap but there is a reason which Mochahost will wrongfully force you to upgrade, after your payment settles (after 60 days), by suspending your account. elawcase@gmail.com |
| Review Period: |
January, 2011 - March, 2011
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Review MochaHost
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