NameSecure Reviews

NameSecure
44 reviews of NameSecure
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Melissa

Helping the Scammers
Yesterday my credit card details were stolen somehow and were used for a total of 1900 USD to buy domains from namesecure.com , when I contacted their support to get information and receive some help, their knowledge and answers were so limited, for example they kept asking me about my email address or account ID with them even though I had explained I have nothing to do with their website. They finished the conversation by telling me someone used my card to buy domains, clearly if I contacted them on their chat I knew for what purpose my card was used on their website. I wanted them to give me names of domain that were bought and from where and they were not giving me any info for privacy/security reasons WHEN IM THE OWNER OF THE CARD and I had given them all evidence to support that! They proceeded by giving me an email address that was not working, so I had to go on the chat again to try to get some answers and a refund, they then sent me a form to complete (with my domain name lol) and I havent heard from them since.... In my opinion, any professional company would try to help someone who had their card stolen and used on their website and would certainly stop the services and make a refund to the card..

Services Period: Active customer at the time of review. Customer since July, 2023

Josh

Horrible service, stay away!
Their website is extremely unreliable, outdated, and buggy and their domain name prices are higher than pretty much every other reputable registrar. Because of this, I attempted to transfer my domain to another registrar. Low and behold, Namesecure CANCELED the transfer, and gave no reason. Now I'm struggling to get in touch with someone at customer "service" in order to figure out why, and how I can finally be rid of this horrid service. Stay away!

Services Period: Active customer at the time of review. Customer since January, 2004

Daniel J Quinn

Stay Away
The worst customer service you can imagine. After many years of suffering their incompetence, I would rather host my site with some Russian provider intent upon scamming me because I would actually receive better support. Seriously, it's just beyond ridiculously bad.

Services Period: Active customer at the time of review. Customer since September, 2010

Ricardo Diaz

pesimo servicio por favor no tratar evitese problemas
llevo mas de 10 dias rogando por que me dejen en produccion un servicio de correo que adquiri con ellos pero nada!!!

Services Period: Active customer at the time of review. Customer since April, 2019

Mike

Stuck in the 90's
With all the improvements in technology, somehow namesecure hasn't changed or updated their own site or web services since Al Gore invented the internet.

Services Period: Active customer at the time of review. Customer since January, 2001

Dean

Service and Communication
This is a horrific company from a service perspective.

They stopped supporting extensions for my website without warning (forms just stopped working)

I contact them and they respond by EMAIL that they no longer support my extensions.

INCREDIBL

Services Period: Active customer at the time of review. Customer since September, 2002

Vincent Latona

Terrible customer service.
They double billed for a domain name renewal. Contacted Visa because no one answered my calls at Namesecure. They then suspended my account. Tried for a month to resolve this. I will bet they let my domain expire and then ask for a high penalty. Scam.

Services Period: Active customer at the time of review. Customer since September, 2010

Brenda

When I needed to create a website they were there
If you understand menu driven applications you can fairly easy create a site. I like pushing buttons and the click sound is soothing so I'll click until I make my website. Love the intro page capability. Minor issues easier than other services for me.

Services Period: Active customer at the time of review. Customer since January, 2003

Ray Roman

BEWARE OF NAMESECURE - STAY AWAY!
I've had so many problems with this company. It is the MOST unreliable service ever. Emails are always being bounced back to my clients. Customer service sounds like it's based in another country, so it's like talking to programmed robots. BEWARE!

Services Period: Active customer at the time of review. Customer since January, 2013

Sean

Horrible Service!!!!!
If you are using cakePHP.. skip namesecure.. I uploaded my cakePHP application and it would NOT work!! I waited until the next day during their phone hours and called in for support.. got some chick who I am doubting even knew what I server is..

Services Period: Past customer during March, 2010 - March, 2015

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