QWK.Net Reviews

QWK.Net
140 reviews of QWK.Net
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

They used to be great, but I would never use them now
A loyal customer who referred clients to them for over 15 years, until they shut down my entire account over suspected spam, and didn't bother to let me know. They didn't apologize when it turned out not to be me, and didn't care that I was cancelling.

Services Period: Past customer during January, 2001 - January, 2015

Holding our data hostage
One of our wordpress sites got hacked with a script sending out spam and instead of contacting us with the problem, they locked our account disabling all of the websites on our account. Now they want to charge us $300 for a data transfer.

Services Period: Active customer at the time of review. Customer since October, 2015

Great until Jul 08. Thy changed; did not notify; and now nothing works (email, cgis, etc). Quinn, the owner has not been responsive by email. we have had a medical impact due to this unannounced disruption and poor response! . Did butDo not recommend!

Company Response: We remember this instance dealing with server updates needed for resolution of the DNS poisoning issue. Because of QWK.net's flexibility, not all hiccups could be predicted but timely response is crucial to us and all issues were timely resolved.

Services Period: Past customer during January, 2000 - July, 2008

QWK is great except when they shut down all your web sites, email, ftp and mysql access with no prior warning. I have been for the past 5 years with qwk and twice they suspended my 15 different client web sites. Once for an email thought to be spam (wich)

Company Response: We do not take account suspension lightly, We only suspend for one of 3 reasons. (1) Violation of Customer hosting agreement. (2) U.C.E./SPAM abuse. (3) Non-payment.

Services Period: Past customer during January, 2001 - January, 2006

Great Service keep up the great work guys.

Vic


Services Period: Past customer during February, 2001 - June, 2006

QWK not only rapidly replied to my support request, but they also included a report after changes (or proof of changes) were made.

Services Period: Active customer at the time of review. Customer since May, 2006

I've been hosting with qwk.net for more than five years, and have always found them to be extremely reliable in terms of server uptime and tech support. Server issues have been rare, but when they occur Quinn and his staff have been very responsive.

Services Period: Past customer during November, 2000 - April, 2006

I would like to post an update to my previous review, in which I stated our website was offline for 1-3 hrs each time. In fact it was down 1 hr, 30 mins, and 15 mins the past 7 days. Support has been helpful in restoring services and isolating bad cust

Company Response: Jeremy, Thank you for the follow.

Services Period: Past customer during August, 2001 - April, 2006

As with anything in life you get what you pay for. Shared hosting is horrible. Our website has been down 3 times this past week, because of out of control scripts. Outage lasted 1-3 hours each time. Unbelievable!

Company Response: Thank you for your review. I always appreciate customer review, good or bad. The server that are on has had customer abuse over the past 2 weeks. We have isolated several customer scripting problems and helped the customer resolve them. Here are the actual stats: 2 incidents totaling 14min 40 seconds in the past 24 hours, a total of 4 incidents in the past 3 days totaling an total of 24min 30 seconds, in 8 issues in the past 12 days customer scripting problems have caused a total of 1hr 3min and 51 second of downtime. This is truly out of the normal operation of our servers and we are actively pursuing all buggy scripts that are on your server. Part of what makes your site work, is the flexibility that we allow our customers. Unfortunately, this same flexibility creates a situation where a customer can knowingly or un-knowingly implement a buggy script.

Services Period: Past customer during August, 2001 - April, 2006

Excellent customer service and value. UNIX based, open source tools. I have referred qwk.net to friends and clients as a web professional, without bothering to collect their referral discount. Recommended with confidence.

Services Period: Past customer during October, 2002 - February, 2006

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