| Reliability/Uptime | 3.00 | 3.50 | 3.75 | | Technical Support | 0.00 | 1.50 | 2.50 | | Customer Service & Billing | 2.00 | 1.50 | 2.25 | | Server & Network Speed | 2.00 | 3.00 | 3.50 | | Price & Value for Money | 1.00 | 1.50 | 1.63 | | Overall Average | 1.60 | 2.20 | 2.73 |
 Reviewed by Adam Oliver (www.advancelegaljobs.com), IP 96.237.136.234 on December 21, 2011
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| Rating: |
1.6 (uptime = 3; tech = 0; customer = 2; speed = 2; price = 1) |
| Web Hosting Review: |
Customer service hung up on me, literally, because my daughter (she is 3) came into my home office while on the phone with them. Notwithstanding, there have been email and other server issues that should occur at this price point...can't recommend. |
| Review Period: |
January, 2011 - January, 2011
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 Reviewed by Jay Buckley (www.megaprint.com), IP 208.125.198.106 on November 1, 2011
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| Rating: |
2.8 (uptime = 4; tech = 3; customer = 1; speed = 4; price = 2) |
| Web Hosting Review: |
I've been with them for 6 years, excellent uptime (maybe down 30 min in the 6 years). Billing and sales seem pretty goofed up. Tech support is generally terrific, but lately a little less so. Pricing seems high considering what I am hearing from others. |
| Review Period: |
January, 2005 - January, 2011
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Reviewed by Scott IP 24.61.60.245 on January 15, 2009
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| Rating: |
2.8 (uptime = 4; tech = 3; customer = 2; speed = 3; price = 2) |
| Web Hosting Review: |
Rackspace is Extremely expensive but I once felt it was worth the money but now after two years I have soured on their constant staff changes and unwillingness to be flexible. After being a client for two years I have had enough of this waste. |
| Review Period: |
January, 2007 - January, 2009
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Reviewed by Shaun IP 81.152.4.98 on April 30, 2008
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| Rating: |
3.8 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 3) |
| Web Hosting Review: |
As a relatively new customer of Rackspace in the UK (2 dedicated servers and top level support package) I have to say that I am most impressed by our first 6 months with them. I just hope that their aggresive growth plans do not hinder them in future. |
| Review Period: |
December, 2007 - April, 2008
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Reviewed by Daren Stemwedel IP 72.245.113.9 on October 29, 2007
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
These guys are absolutely top notch. I've had sevices from various other providers, including Verio. Rackspace always goes above and beyone. Way above and beyond. |
| Review Period: |
April, 2005 - January, 2007
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Reviewed by Jeremy IP 24.155.176.117 on August 27, 2007
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| Rating: |
2.2 (uptime = 3; tech = 1; customer = 4; speed = 3; price = 0) |
| Web Hosting Review: |
"Fanatical support" is total BS. Forced migration of servers. Servers down for days due to failure to test Linux config. Refuse to keep spares handy. Won't issue new IP's. I am sick to think about the money we've wasted and traffic/revenue we've lost |
| Review Period: |
August, 2003 - August, 2007
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Reviewed by linas zvaliauskas (www.apartmentres.com), IP 66.64.237.85 on March 20, 2007
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| Rating: |
2 (uptime = 4; tech = 1; customer = 1; speed = 4; price = 0) |
| Web Hosting Review: |
The worst ever hosting company with "fanatical" support. They just advertise as "fanatical", but really they are like any other cheaper hosting provider. |
| Review Period: |
February, 2001 - March, 2007
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Reviewed by Matt (osp.net), IP 24.58.16.118 on December 3, 2006
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| Rating: |
2.6 (uptime = 4; tech = 4; customer = 0; speed = 4; price = 1) |
| Web Hosting Review: |
I TRIED twice to setup with them.
Here's my last attempt!
http://img78.imageshack.us/img78/2991/rackspacedc7.jpg
how rudely I was treated both times Questions not tolerated. was 'hung up on' by their live assistant TWICE for asking if my board would |
| Review Period: |
December, 2006 - December, 2006
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Review Rackspace Managed Hosting
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