| Reliability/Uptime | 4.00 | 1.58 | | Technical Support | 0.00 | 1.47 | | Customer Service & Billing | 0.00 | 1.63 | | Server & Network Speed | 3.00 | 2.05 | | Price & Value for Money | 3.00 | 2.00 | | Overall Average | 2.00 | 1.75 |
 Reviewed by Jason IP 76.16.130.119 on February 5, 2011
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| Rating: |
2 (uptime = 4; tech = 0; customer = 0; speed = 3; price = 3) |
| Web Hosting Review: |
Site5 hasTERRIBLE and INCOMPETANT customer support! They overwrote my entire account with an older version and were UNABLE to restore a good backup! They offered me 1 free month of hosting in return for this! |
| Review Period: |
September, 2009 - February, 2011
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Reviewed by Raul IP 83.253.155.232 on November 20, 2008
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| Rating: |
3.4 (uptime = 3; tech = 4; customer = 3; speed = 3; price = 4) |
| Web Hosting Review: |
Everything great so far. Had few problems adding domain pointers, but the customer service fixed it in no time. They seem to be overselling, but so far, haven't had a real issue to complain, and for the price I paid, I can't ask for more. |
| Review Period: |
June, 2007 - January, 2008
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 Reviewed by Jamie IP 207.118.67.145 on August 28, 2008
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| Rating: |
0.8 (uptime = 0; tech = 0; customer = 1; speed = 3; price = 0) |
| Web Hosting Review: |
History w/ Site5: triple billed (I had to complain to have fixed), didn't fully install Ruby (took a week to fix), have had all files be replaced with files from about 2 months ago twice in 24 hours (still not fixed), have sent 4 support tickets pleading |
| Review Period: |
June, 2008 - August, 2008
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Reviewed by Anthony IP 217.128.77.98 on July 10, 2008
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| Rating: |
1.2 (uptime = 1; tech = 2; customer = 2; speed = 0; price = 1) |
| Web Hosting Review: |
We deal with several hosting providers located in different countries and Site5 has proven to be the worst of them. It seems like they have overloaded their shared hosting servers, which create incidents, downtimes and long server response times. AVOID! |
| Review Period: |
October, 2006 - July, 2008
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Reviewed by Randy IP 204.65.0.25 on June 12, 2008
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| Rating: |
0.8 (uptime = 0; tech = 1; customer = 1; speed = 2; price = 0) |
| Web Hosting Review: |
Lately my site has been down more than it's been up. I tried to give them the benifit of the doubt. Well, no more. It started with the downtime again this week and I started looking for a new host. Migrated 7 sites away in 1 day and still no cpanel. |
| Review Period: |
March, 2005 - June, 2008
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Reviewed by Malc Ansell IP 78.32.116.45 on May 4, 2008
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| Rating: |
1.2 (uptime = 2; tech = 0; customer = 2; speed = 2; price = 0) |
| Web Hosting Review: |
The service was OK when I had no problems, but when I did and they did not respond to emails, I had a very different experience.
I found them highly dishonest and uninterested in providing support.
AVOID. |
| Review Period: |
March, 2004 - June, 2005
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Reviewed by Greg Arnold (www.roostrent.com), IP 209.244.4.106 on February 28, 2008
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| Rating: |
1.4 (uptime = 1; tech = 1; customer = 1; speed = 2; price = 2) |
| Web Hosting Review: |
Site 5 customer service is average, server uptime is total crap. EVERYTIME I need to log into the server to do any work it's down. They have moved me to three diferent servers and I reliablily have the same problems. STAY AWAY |
| Review Period: |
December, 2006 - February, 2008
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Reviewed by Marcus Ooi IP 124.169.9.43 on February 15, 2008
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| Rating: |
2 (uptime = 1; tech = 1; customer = 2; speed = 2; price = 4) |
| Web Hosting Review: |
Support staff don't talk to each other - 3 diff techs can tell you 3 diff things about the same problem. And it took them 16 hours to finally tell me the truth. Plus servers that go down at least once a month. Cheap but nasty. |
| Review Period: |
March, 2006 - February, 2008
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Reviewed by Douglas IP 71.75.153.150 on December 24, 2007
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| Rating: |
0.2 (uptime = 0; tech = 0; customer = 0; speed = 0; price = 1) |
| Web Hosting Review: |
Site5 is obnoxious. Their servers are up and down and their support either ignores your ticket altogether or they reply "your site is working properly" after they've brought it back up... hours (or days) later. I'm a reseller and Site5 almost ruined me. |
| Review Period: |
November, 2006 - November, 2007
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Reviewed by D. Alderson IP 64.81.97.10 on November 24, 2007
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| Rating: |
0.2 (uptime = 0; tech = 0; customer = 1; speed = 0; price = 0) |
| Web Hosting Review: |
Random outages. Hardware failures. 4-5 hours to answer priority tickets (you pay extra for priority). The only reliable thing is the bill. I'm out as soon as I find a new host. |
| Review Period: |
February, 2006 - January, 2007
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Review Site5 Internet Solutions
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