| Reliability/Uptime | 1.35 | | Technical Support | 0.82 | | Customer Service & Billing | 1.06 | | Server & Network Speed | 2.29 | | Price & Value for Money | 0.71 | | Overall Average | 1.25 |
 Reviewed by Phil Sellers IP 198.245.254.124 on March 27, 2008
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| Rating: |
1.6 (uptime = 3; tech = 0; customer = 2; speed = 3; price = 0) |
| Web Hosting Review: |
I want to add my voice to the chorus about SurfSpeedy since the JumpLine Acquisition. The customer support has deteriorated to almost useless. While they still advertise 24/7 support, it is only available 9:00 am-9:00 pm EST Mon. - Fri. Avoid this host. |
| Review Period: |
August, 2004 - March, 2008
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Reviewed by daremedy IP 99.244.207.100 on March 1, 2008
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| Rating: |
0.4 (uptime = 1; tech = 0; customer = 0; speed = 1; price = 0) |
| Web Hosting Review: |
Ever since their buy out with Jumpline, their service has become ridumbculous. I was a customer for nearly 4 years and was forced to move to a new host because of the deterioration in service. Avoid these losers at all costs. |
| Review Period: |
January, 2004 - February, 2008
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Reviewed by Tracey IP 80.249.253.68 on February 3, 2008
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| Rating: |
1.4 (uptime = 2; tech = 0; customer = 0; speed = 3; price = 2) |
| Web Hosting Review: |
Since their takeover by Jumpline, Surfspeedy's quailty and service is rock bottom BAD. You can expect to wait up to 48 hours for an email response that doesn't really address the problem. They'll make changes that affect your site without notifiying you a |
| Review Period: |
January, 2005 - February, 2008
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Reviewed by denis IP 85.73.13.103 on December 10, 2007
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| Rating: |
0.8 (uptime = 0; tech = 0; customer = 2; speed = 2; price = 0) |
| Web Hosting Review: |
from the first day my website started going down. i had monitor on alertra and siteuptime.com
finally the site went down for a whole day and they told me about a server crash. They restored my site with lots of pages missing and my database was lost. |
| Review Period: |
December, 2007 - January, 2007
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Reviewed by Charles Tovar IP 189.153.227.103 on November 8, 2007
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| Rating: |
1.4 (uptime = 1; tech = 2; customer = 2; speed = 2; price = 0) |
| Web Hosting Review: |
On October 31th 2007 they had a problem with their server; all databases were scrambled so they began a process to restore them. So I send a ticket and 5 days later they tell me they can’t save my databases information!!!! The worst company ever… |
| Review Period: |
July, 2006 - November, 2007
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Reviewed by Nick Gurney IP 24.137.86.251 on February 17, 2007
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| Rating: |
0.6 (uptime = 1; tech = 0; customer = 0; speed = 2; price = 0) |
| Web Hosting Review: |
I am sure these people survive only on new customer cash flow, because I can't imagine anyone staying with them for more than a couple of months. My site has been down for weeks, and all I get is the run around. Totally pissed; never again! |
| Review Period: |
March, 2005 - February, 2007
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 Reviewed by Rene IP 190.44.143.104 on February 10, 2007
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| Rating: |
3 (uptime = 2; tech = 3; customer = 3; speed = 3; price = 4) |
| Web Hosting Review: |
In 1 year the problems are the same that you can to have in other hosting provider. The price/quality relations is good. |
| Review Period: |
February, 2006 - February, 2007
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Reviewed by Yozzo Co.,ltd IP 58.136.48.15 on January 7, 2007
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| Rating: |
2.2 (uptime = 3; tech = 4; customer = 0; speed = 2; price = 2) |
| Web Hosting Review: |
Dont even think about using Surf"speedy". There billing dept is non excisting it answers only with canned messages. We asked why we could not login to our billing a pay for renewal and they answered: Do you want to close your account? |
| Review Period: |
April, 2004 - January, 2007
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Reviewed by Lisa IP 74.12.79.55 on December 18, 2006
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| Rating: |
0.4 (uptime = 0; tech = 0; customer = 0; speed = 2; price = 0) |
| Web Hosting Review: |
Words that come to mind... Conns, Cheats, Incompetent, Useless, Downtime, Garbage. Tech support is a joke. You can get better help from your local butcher. They lost 48 hours worth of my work coz of a "server problem" and were sorry for the inconvenience. |
| Review Period: |
June, 2005 - December, 2006
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Reviewed by Kennet W. IP 219.94.117.131 on October 28, 2006
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| Rating: |
0.8 (uptime = 2; tech = 0; customer = 0; speed = 2; price = 0) |
| Web Hosting Review: |
SurfSpeedy is probably the worst experience I ever had. Their Live Support were never online, slow ticket response(min of 3days),money back guarantee ignored. Not recommended at all! |
| Review Period: |
October, 2006 - October, 2006
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Review Surfspeedy
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