The Planet Reviews

The Planet
19 reviews of The Planet
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Technical aspect of The Planet, Great. Had problems they have always assist on technical side. Billing & CS-BAD, look for any opportunity to disconnect your server after 25 days, Costumer service rude. I can go on for days why.

Services Period: Past customer during January, 2007 - January, 2011

I've tried quite a few providers and I have not found anything better than the planet. Very professional, quick to respond and really nice people. I had a RAM dimm fail in one server and it was resolved in 15mins...peerless support!

Services Period: Past customer during November, 2009 - June, 2010

I've been with them for nearly two years, and have had exactly one outage (network related). Their support has been outstanding for me... great service great price, just ordered another server. This is the first web host I'm happy with in 14 years.

Services Period: Past customer during July, 2008 - May, 2010

I've been hosting with The Planet for 4 years and have always had outstanding service and few outages (who doesn't have any?). Once I got to more than 10 servers, they even assigned me an account manager. Can only recommend them.

Services Period: Past customer during April, 2007 - May, 2010

ThePlanet's techs are beyond a joke. They are not willing to assist, even when there is a simple problem, like getting http restarted.

We have to wait almost 24 hours to get support from their client (who will contact them anyway) because they don't ca


Services Period: Past customer during May, 2010 - April, 2010

they charged me for a service that was never ready to use when i wanted to cancell the service because of the delay they said that i have to provide an ip which they never give to me in the first place, the support its awfull and no one could giveme

Services Period: Past customer during February, 2010 - April, 2010

Order a new Redhat server dedicated server on 3/24. the sales person forgot to add panel. create ticket on 3/25. nothing is done until 3/26. waited all day 3/26, finally they told me that can't get the server to install properly. they start charging fr

Services Period: Past customer during October, 2004 - March, 2010

I have the best experience with them, every aspect is perfect. I recommend The Planet to everyone

Services Period: Past customer during April, 2009 - February, 2010

I have been hosting multiple servers with them for ten years. Excellent tech support, and customer service. Usually respond within 2 minutes never longer than 15. My servers serve more than 200 million hit every month without any slow down. 100% uptime

Services Period: Past customer during January, 2000 - October, 2009

This month marks 7 years with them. Tech support has always been right on spot. Uptime so near 100%, not worth discussing. 2 servers, a few problems, all solved within a short time. Not moving, no way, no how.

Services Period: Past customer during September, 2002 - September, 2009

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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

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