The Prime Host Reviews

The Prime Host
40 reviews of The Prime Host
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Constant short outages. Support denies any problems and tries to shift blame. Final straw was when server went down for almost 4 hours due to a DNS problem they caused. Was refused a credit because "they don't have an SLA". Horrible

Company Response: Hello, "The Short Outages" mentioned are due to propagation hiccups caused by a server upgrade. While we do not offer an SLA guarantee, our average uptime is in the 99.99 percentile. We've been around since 2001 (do a whois lookup to verify).

Services Period: Past customer during September, 2008 - November, 2008

I have been with the Prime Host since 2003 and I couldn't be happier. The service is superb, the support nothing short of brilliant.
If you are looking for the "Right Place" to host your domains, welcome... There just isn't any better place to call home.


Services Period: Past customer during March, 2003 - August, 2008

I can't say enough positive things about ThePrimeHost.Com! I've hosted websites for years, and i'm disappointed that I didn't find Them sooner. Support issues are answered in minutes not hours, They offer so much more that other companies don't.


Services Period: Active customer at the time of review. Customer since June, 2008

Another satisfied client of The Prime Host.
I have been using them for years and recently now using their hosting services for clients; my clients are all very pleased and I am VERY impressed at the speeds.


Services Period: Past customer during January, 2004 - May, 2008

I'm a customer of The Prime Host since almost one year. I have to admit that the Prime Host provide fast and secure server. My success is due to The Prime Host effort to provide reliable hosting.

Services Period: Past customer during February, 2007 - October, 2007

Reliable. Honest. Uptime!

I've been in the web industry for many years and have never come across a host that really cares about their customers to go above and beyond their duty. Two thumbs up!


Services Period: Past customer during June, 2007 - July, 2007

This is the 8th host that I have worked with, and this organization is far better than just head-and-shoulders above the rest.

In fact, most of the time, they respond much faster than I expect.


Services Period: Past customer during January, 2004 - May, 2007

Every time, EVERY TIME, I send an email with an issue or problem (that is usually of my making or ignorance) it is responded to within an hour or two. On Saturdays, holidays, any time. Darrell is a customer service guru.

Services Period: Past customer during October, 2004 - January, 2006

I've hosted with them for 11 months and have been completely satisfied. I don't recall one outage in 11 months. Support is efficent and always polite. Prices are very affordable.

Services Period: Past customer during December, 2004 - November, 2005

ThePrimeHost is a cut way above the norm in the web hosting market today. Their professional staff led by Darrell Buckhaults provide clear direction without ever being condescending. Give them a chance to serve you, you'll never look back.

Services Period: Past customer during December, 2004 - March, 2005

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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

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