| Past 1 month | 3 months | 6 months | All |
| Reliability/Uptime | 4.00 | 4.00 | 4.00 | 2.75 | | Technical Support | 4.00 | 4.00 | 4.00 | 1.92 | | Customer Service & Billing | 4.00 | 4.00 | 4.00 | 2.08 | | Server & Network Speed | 4.00 | 4.00 | 4.00 | 3.08 | | Price & Value for Money | 4.00 | 4.00 | 4.00 | 2.42 | | Overall Average | 4.00 | 4.00 | 4.00 | 2.45 |
 Reviewed by Shoaib IP 119.155.19.250 on February 23, 2010
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I have the best experience with them, every aspect is perfect. I recommend The Planet to everyone |
| Review Period: |
April, 2009 - February, 2010
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Reviewed by Hiram Bertoch IP 98.202.178.96 on October 10, 2009
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I have been hosting multiple servers with them for ten years. Excellent tech support, and customer service. Usually respond within 2 minutes never longer than 15. My servers serve more than 200 million hit every month without any slow down. 100% uptime |
| Review Period: |
January, 2000 - January, 2009
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Reviewed by Jim IP 65.75.20.24 on September 21, 2009
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
This month marks 7 years with them. Tech support has always been right on spot. Uptime so near 100%, not worth discussing. 2 servers, a few problems, all solved within a short time. Not moving, no way, no how. |
| Review Period: |
September, 2002 - September, 2009
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 Reviewed by hailyuzairi yusoff IP 116.197.111.64 on August 12, 2009
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| Rating: |
0.8 (uptime = 2; tech = 0; customer = 0; speed = 2; price = 0) |
| Web Hosting Review: |
Thank you for choosing The Planet, please stand by while we connect you to the next available agent…
You are now speaking with Ryan Lee!
Ryan Lee: Thank you for contacting The Planet, my name is Ryan Lee. How may I assist you today? (If you currently |
| Review Period: |
February, 2007 - August, 2009
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Reviewed by Robert IP 201.170.9.245 on August 11, 2009
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| Rating: |
0.6 (uptime = 2; tech = 0; customer = 0; speed = 1; price = 0) |
| Web Hosting Review: |
These people are the worst! Terrible service - no one calls you back after they force you to the message center.
The lastest scam: they will not close my account UNLESS I log in to the system... which is locked. Stil billing $200/mo
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| Review Period: |
May, 2009 - August, 2009
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Reviewed by Mike IP 74.94.27.225 on December 11, 2008
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| Rating: |
1.2 (uptime = 2; tech = 1; customer = 0; speed = 1; price = 2) |
| Web Hosting Review: |
You really do get what you pay for, the customer service/tech support/accounting departments are all inept. Service wise, the bandwidth quality is poor and subject to spikes. |
| Review Period: |
September, 2004 - December, 2008
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Reviewed by Robert Honerkamp IP 72.148.252.69 on September 17, 2008
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| Rating: |
1.2 (uptime = 1; tech = 1; customer = 0; speed = 4; price = 0) |
| Web Hosting Review: |
We have suffered multiple outages on our server at The Planet. They've offered no service credits or apologies. And now we've been fighting with them because they refuse to cancel our account. I would never do business with them again. |
| Review Period: |
December, 2005 - August, 2008
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Reviewed by Matt IP 72.237.223.167 on September 11, 2008
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| Rating: |
3 (uptime = 2; tech = 2; customer = 3; speed = 4; price = 4) |
| Web Hosting Review: |
They have some of the best specs for dedicated servers for the lowest prices. Their management tools are great. I have had some concerns with their reliability lately though. After the explosion they then had a large security breach.LOTS OF DOWN TIME! |
| Review Period: |
April, 2008 - September, 2008
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Reviewed by Juliana Farha IP 87.236.135.66 on June 3, 2008
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| Rating: |
0.4 (uptime = 1; tech = 0; customer = 0; speed = 1; price = 0) |
| Web Hosting Review: |
the planet's recent problem with an explosion that took out 9k servers was handled appallingly. tech support staff refused to take responsibility for the domino tech effect and tried to blame our site instead. AVOID AT ALL COSTS. |
| Review Period: |
February, 2008 - June, 2008
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Reviewed by Mike IP 76.246.49.4 on March 26, 2008
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| Rating: |
2.4 (uptime = 3; tech = 0; customer = 2; speed = 4; price = 3) |
| Web Hosting Review: |
I was previously a client of EV1 Severs. Theplanet purchased EV1 and then thins started to go seriously downhill. Their support is atrocious now, the servers are unreliable (sold me a server with a bad kernel) and the techs are morons. |
| Review Period: |
March, 2004 - March, 2008
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