| Reliability/Uptime | 1.42 | | Technical Support | 0.58 | | Customer Service & Billing | 0.50 | | Server & Network Speed | 1.83 | | Price & Value for Money | 1.00 | | Overall Average | 1.07 |
 Reviewed by mj IP 12.220.180.131 on June 18, 2009
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| Rating: |
0.6 (uptime = 0; tech = 0; customer = 0; speed = 2; price = 1) |
| Web Hosting Review: |
I would never recommend this company based ont he last 3 years experience I have had with them.
STAY AWAY FROM THIS COMPANY.
Terrible support.
A lot of Down time
No information when you call for help. No accountability. |
| Review Period: |
January, 2006 - June, 2009
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Reviewed by Karen IP 12.219.249.193 on July 10, 2008
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| Rating: |
1.2 (uptime = 2; tech = 1; customer = 0; speed = 2; price = 1) |
| Web Hosting Review: |
No tech support, billing a nightmare. Switched to godaddy for 1/4 the price |
| Review Period: |
February, 2006 - July, 2008
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Reviewed by Rick Wolff IP 205.181.240.193 on May 13, 2008
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| Rating: |
1.2 (uptime = 2; tech = 0; customer = 0; speed = 2; price = 2) |
| Web Hosting Review: |
Was easy to get up and running but when i was called to active duty, I called to cancel plan. Thought it was all set, headed out for 18 months and return home to them sending my account to collections. I called and they tell me they have no record of my I |
| Review Period: |
January, 1996 - August, 1996
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Reviewed by Naomi IP 96.224.2.70 on April 23, 2008
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| Rating: |
1 (uptime = 1; tech = 1; customer = 1; speed = 1; price = 1) |
| Web Hosting Review: |
I work for a small company that uses Valueweb and I can't say much that is good about it. They don't notify you if there are problems... you just find out when you stop getting emails or your server goes down. Which happens often. Once a month at least. |
| Review Period: |
January, 2004 - April, 2008
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 Reviewed by Joe IP 71.175.40.168 on August 20, 2007
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| Rating: |
2 (uptime = 3; tech = 2; customer = 1; speed = 3; price = 1) |
| Web Hosting Review: |
ValueWeb is great unless you need tech support, or want to make any changes to your plan. Then it's a nightmare. My commerce site has been down for days now. Oh, and some of there servers don't pass ScanAlert. If you want secure servers, that's another t |
| Review Period: |
March, 2003 - August, 2007
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Reviewed by Nick IP 88.103.90.144 on August 8, 2007
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| Rating: |
0.8 (uptime = 1; tech = 0; customer = 0; speed = 1; price = 2) |
| Web Hosting Review: |
lots of downtime, frequent reboots needed, unfriedly customer service, horrible support |
| Review Period: |
June, 2003 - August, 2007
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Reviewed by Glen Hoehn IP 70.100.186.47 on August 2, 2007
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| Rating: |
0.8 (uptime = 1; tech = 0; customer = 0; speed = 2; price = 1) |
| Web Hosting Review: |
I have been with ValueWeb, Gate.com or whatever they have changed their name to now for some time and their support sucks, thier customer service is horrible and I do not recommend them at all! What a waist of time and money. |
| Review Period: |
January, 2006 - August, 2007
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Reviewed by Brian Krass IP 64.131.181.98 on March 27, 2007
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| Rating: |
1 (uptime = 1; tech = 1; customer = 0; speed = 2; price = 1) |
| Web Hosting Review: |
I've been with ValueWeb as well as other hosting companies for dedicated servers for some time now to see how BAD their support is. Even though they charge an additional fee of $35 per month for support, their support does not want to look into the issue. |
| Review Period: |
June, 2004 - March, 2007
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Reviewed by Robert Betts IP 71.65.223.29 on April 29, 2006
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| Rating: |
0.4 (uptime = 0; tech = 1; customer = 0; speed = 1; price = 0) |
| Web Hosting Review: |
Site was down frequently but they did not honor their guaranteed uptime. They trashed my server then said I needed “professional services" which they would sell me. They made unauthorized credit card charges for services they never provided. Stay Away ! |
| Review Period: |
November, 2004 - February, 2006
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Reviewed by Steve IP 65.25.167.1 on March 13, 2006
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| Rating: |
1 (uptime = 2; tech = 0; customer = 2; speed = 1; price = 0) |
| Web Hosting Review: |
Several days ago minor PHP errors started appearing on the site. ValueWeb advised me to restore from backup for $80. They trashed the site (permissions, layout, database). I was told it was MY fault, using 3rd party software. No refund. Go elsewhere. |
| Review Period: |
August, 2005 - March, 2006
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Review ValueWeb
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