| Reliability/Uptime | 3.34 | | Technical Support | 3.43 | | Customer Service & Billing | 3.39 | | Server & Network Speed | 3.48 | | Price & Value for Money | 3.54 | | Overall Average | 3.44 |
 Reviewed by Chris Leonard IP 216.68.174.18 on February 17, 2004
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| Rating: |
3.8 (uptime = 3; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
Support is excellent and responsive |
| Cons: |
Limitations of Hsphere system for resellers (psoft issue, not theirs) |
|
Reviewed by Justin IP 68.70.250.215 on February 17, 2004
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| Rating: |
3.6 (uptime = 3; tech = 4; customer = 4; speed = 3; price = 4) |
| Pros: |
I've tried a lot of other hosts-these guys are certainly working to better their network every day |
| Cons: |
Recent downtimes and network issues seem to be growing pains. Not a huge issue, though |
 Reviewed by TC IP 12.224.193.246 on July 24, 2003
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| Rating: |
1.6 (uptime = 0; tech = 1; customer = 2; speed = 3; price = 2) |
| Pros: |
Cheap |
| Cons: |
Constant down-time (often while "fixing things"), mediocre tech support, hit/miss support forums. |
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Reviewed by Vortech, Inc IP 68.53.0.127 on November 30, 2002
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| Rating: |
0.6 (uptime = 1; tech = 1; customer = 0; speed = 1; price = 0) |
| Pros: |
N/A |
| Cons: |
When you cancel there service you will incur a charge for an additional 30 days. |
| Company Response: | Please take a few moments and review our Terms of Service ( http//matrixreseller.com/tos/index.php ). It clearly states we require notification of non-renewal with at least 30 days notice. If you do not provide this notice, you will be charged for the next terms rate. You cancelled your account the day before your renewal date, therefore you are responsible for the final payment of $35.00.
However, you were granted a refund and it was issued on 11/30/02 despite the fact that you did not follow policy. |
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Reviewed by Kevin Bevington IP 66.21.235.105 on July 14, 2002
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| Rating: |
2.2 (uptime = 3; tech = 0; customer = 0; speed = 4; price = 4) |
| Pros: |
cheap reseller plans |
| Cons: |
Support non-existent |
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Reviewed by bob baty-barr IP 169.207.244.81 on February 18, 2002
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
real people, real support, really accessible |
| Cons: |
none! |
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Reviewed by Kim IP 65.35.75.37 on December 30, 2001
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Pros: |
N/A |
| Cons: |
N/A |
Review Vortech Inc.
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