FOR IMMEDIATE RELEASE - Tuesday, December 14, 2004
FROM: LOOSE FOOT COMPUTING LIMITED
CONTACT: GRAHAM MACCORQUODALE
160-10 RESEARCH DRIVE
REGINA, SASKATCHEWAN, CANADA
Regina, Saskatchewan, Canada - LFC Hosting today announces a major improvement to its already highly competitive suite of services, giving LFC Hosting's clients a distinct advantage over their competition online.
Firstly, they have significantly expanded their technical support department to offer full regular technical support to their clients 24 hours a day, 365 days a year, absolutely free-of-charge.
Secondly, LFC Hosting has taken customer and technical support to a new level with its award-winning 24/7 Customer Service Guarantee, setting a new standard in the industry.
Robert Sauchyn, LFC CEO says, "Since its conception, LFC Hosting's mission has been to provide an extremely high-quality reasonably-priced hosting service that includes everything a small business needs to leverage the Internet with unsurpassed support and packaged through a consolidated business-friendly system, given our clients the distinct advantage over their competition online. This is why, unlike other web hosts, we are confident enough in our new support services to provide such an aggressive, one-of-a-kind 24/7 Customer Service Guarantee".
LFC Hosting's new 24/7 Customer Service Guarantee includes:
24/7 Toll-Free Telephone Support
* All calls answered within two minutes - no waiting on hold.
* 90% of all support issues are fully resolved on the first call.
24/7 Technical Support Ticket System
* All tickets answered within one hour,
* 90% of all support tickets are fully resolved on the first reply.
24/7 Live Technical Support Chat
* All Live Chat requests answered within two minutes.
* 90% of all live chat requests are fully resolved on the first call.
Andrew MacCorquodale, LFC VP says, "We pride ourselves in employing and training among the most skilled, knowledgeable, and helpful technical support representatives, allowing us to provide an unsurpassed Quality of Support. Our award-winning customer service team will do their best to accommodate any requirement that our clients have whether within or beyond the scope of our regular hosting offerings; this is our specialty."
Finally, unlike most other hosts, LFC's tier-two technical support team is their Operations Department, bridging the gap between customer service representatives and network analysts, and absolutely ensuring that all issues that are escalated to this level are resolved quickly and correctly.
Robert Sauchyn, LFC CEO says, "The future of any online company strongly relies on the efficiency of its web site, and its web host. If a company is unable to prevent potential problems, and immediately rectify any problems which do occur, it will ultimately suffer dramatically. This is why we have dedicated so many resources to ensure that our clients' support needs are exceeded."
To learn more about LFC Hosting's new, innovative 24/7 Customer Service Guarantee, please see:
LFC is a sound web hosting and e-commerce solution provider that has grown rapidly since their launch in 1996 because of their unique approach to web hosting: They offer a competitive, flat rate service including everything a business of any size needs to develop, deploy, and manage an aggressive, profitable, enterprise-level presence on the Internet, vital for survival in today's marketplace. LFC Hosting welcomes you to visit their website today to compare LFC Hosting with your current hosting service, and find out how LFC can allow your business to take advantage of new possibilities online, before your competition does. More information on LFC Hosting's innovative hosting services can be found at:
Quotes used with permission:
"The technical support people are very friendly, helpful and quick to respond to any questions or problems. I do not consider myself technically adept, but the guys at Loose Foot were very patient in walking me through transferring and setting up my site."
"I'm a firm believer in customer service and you have shown that to me from the start. When I've had a problem or question, no matter how trivial or ignorant it may be, you have always been patient, understanding and, most importantly, very helpful. I know nothing about the server-side issues so I chose your company to handle that. If the rest of your company is ran like your customer service, I feel confident that I'm in great hands and can put forth webhosting for my clients that is dependable, easy to access and highly affordable."
"Customer service is a disappearing commodity. It's very important to me. Yours is the kind of service I would like to support."