February 5, 2008 – (HOSTSEARCH.COM) – Web hosting provider IPOWER (http://www.ipower.com) has integrated RatePoint (http://www.ratepoint.com), the company announced yesterday. RatePoint is a “comprehensive customer feedback and online reputation management platform” and it has been integrated into all IPOWER hosting plans.
RatePoint offers IPOWER a means of receiving of receiving customer feedback and establishing a customer rating which can appear on the IPOWER website. According to the company, this is just the first of “many new and innovative solutions IPOWER will be rolling out to its customers in 2008”.
“We realize our customers need us to be problem solvers—not just a hosting provider,” explained Mr. Thomas Gorny, IPOWER’s CEO. “In response to that, we’re going to be integrating more tools that help customers save time, money and worry. RatePoint is one of the first, and it addresses an issue that plagues many small businesses—consumer trust”.
“Many consumers are hesitant to buy online from smaller companies, simply because they don’t recognize the name or have any idea about a company’s reputation. RatePoint provides a platform for providing feedback, generating approval ratings and settling disputes. That kind of unbiased, third-party information gives businesses credibility and consumers peace of mind,” added Mr. Gorny.
Established in October 2001, IPOWER, Inc. provides web hosting, applications and services to small- and medium-sized businesses. The company also offers domain registration, web hosting, ecommerce tools, merchant services, application hosting, online marketing and site optimization services, alongside website design. The RatePoint system includes verification that consumer ratings authentic. IPOWER will be able to respond to any feedback it receives. The system includes tools such as surveys, coupons, and emails available through a web-based interface.
