Phoenix, AZ – November 17, 2003 -- CrystalTech Web Hosting Inc, one of the world's largest Microsoft Windows-only web hosting companies, today announced they are the first company of their size to convert their entire shared hosting network from Windows 2000 to Windows 2003. This conversion covers all portions of their shared hosting network, including all web, SQL, web analytic and mail servers. In addition to this conversion, CrystalTech also upgraded the servers on their shared hosting network to the latest hardware available. "I feel our level of service is at an entirely different level when compared to our competitors, and that this conversion easily puts us a year ahead of other Windows hosts of our size. We invested a half of a million dollars upgrading our hardware alone, solely for the benefit of our customers. There aren't many other hosts who can do that. CrystalTech has always operated with the belief that all customers, no matter if they have been with us for a single day or for five years, deserve the latest technologies and that any features or additions to any hosting plan should be given to every customer on that plan."
While many companies in the web hosting industry are still in the planning stages for their move to Windows 2003 or are just now bringing up new customers on Windows 2003, CrystalTech is currently providing a high level of service and support for over 25,000 domains and providing a consistent environment for all customers. "As I mentioned, I believe we are a year ahead of most of our competitors and this head start has allowed us to provide our customers and support staff with tools that will increase our uptime far beyond our industry’s average. With the advanced features available in Windows 2003, such as application pooling, we will increase uptime dramatically over Windows 2000. This, in turn, will make it even easier to achieve our 99.5% uptime goal and we will be able to offer the same level of service and support for each and every customer. Companies with a hybrid Windows 2000 and 2003 network will not be able to take advantage of all of these features and will not be able to offer the same level of service to each customer. With our award winning management interface, the Control Center, our network administrators only need to manage one infrastructure allowing our support times to be much higher than industry standards, averaging 30 minutes for a ticket response and immediate phone support."
In order to achieve such industry milestones ahead of their competitors CrystalTech acts more like a partner to their customer base rather than a vendor. With an ever-growing customer base and an extremely high 75% referral rate for new customers, the partnership arrangement CrystalTech fosters with customers is even more evident. “We work with our customers on a personal level, including our public forum, which I often participate in. We make sure we listen to all customers' suggestions and we let our customers know why we do things. Most of the time customers just want to know why decisions are made by a company, and we do our best to accommodate that desire. We take the time to explain our actions rather than just offering a "because we want to" or "because we need to" type answer," continued Mr. Uzzanti.
With the ability to change their infrastructure and adopt new technologies quickly and easily, CrystalTech has broken the mold that confines other large web hosts. Adapting to meet the ever-evolving web hosting industry gives CrystalTech an advantage over those other hosts as CrystalTech can offer the flexibility of a smaller host while still providing the stability of an established profitable large enterprise. This ability not only ensures CrystalTech's future, but also provides a model for the web hosting industry as a whole: static hosts find their sales and market share slip, whereas those hosts who can adapt quickly and easily to new trends and technologies remain at the forefront.
About CrystalTech
Founded in 1992, CrystalTech Web Hosting, Inc. has grown to be one of the largest, debt-free, privately owned companies in the web hosting industry. CrystalTech hosts customers in over 74 countries, ranging from Fortune 100 customers to small businesses. CrystalTech is responsible for 100's of millions of visits each day on the Internet. We provide this service using a state of the art network operation center that includes: redundant power systems, redundant air conditioning, redundant network connectivity, redundant network transportation (land and satellite), secured environment to the network operations center and more.
About Microsoft
Founded in 1975, Microsoft is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software - any time, any place and on any device.
Microsoft, .NET, Windows and Windows 2003 are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
The names of other products or companies mentioned, or the products or companies themselves, may be trademarks of their respective owners.
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