July 20, 2005 - (HOSTSEARCH.COM) - Web host Lunarpages, today announced the expansion of its Quality Assurance Department. The Quality Assurance Department’s aim is to expedite resolution of customer support issues as well as address the technical needs of their Web hosting clients. The expansion of this department will allow Lunarpages to respond more quickly.
“We have always believed in the value of understanding the needs of Web hosting customers and responding to those needs through advanced feature offers and quality customer support,” said Lunarpages’ Director of Operations, Kathleen Loper. “We feel that keeping an eye on upcoming technologies, building our systems and training our technicians have kept us ahead of the curve compared to other Web hosts.”
The Quality Assurance Department assists customers who find themselves in the midst of complex problems, such as transferring large volumes of Website content or managing multiple Websites. The Quality Assurance Department also searches for new technical advancements in hosting and applies those advancements to their systems to enhance the customers’ Web hosting capabilities.
The Quality Assurance Department communicates through email ticket requests, telephone support and Lunarforums, the company’s online customer discussion board. In addition, these experts actively engage the Webmaster community through other public forums, blogs, technical news sites and trade shows to gain feedback about customer concerns regarding Web hosting in general.
