Matt Tanner
Worst co-location service in the USA
I signed up for co-location service around a month ago in March 2024. Initially, there were delays as they couldn't rack my server for a whole day. However, the most frustrating aspect was the incredibly slow internet service. I could barely achieve upload speeds of 40-50 Mbps. Despite opening multiple tickets, the issues remained unresolved, leading me to ultimately give up on their service.
What's more, despite not signing any contractual agreements, they insisted that I pay a de-racking fee along with the next month's invoice to retrieve my server. Upon receiving it, I noticed that the server's rails were damaged during the supposedly paid de-racking process.
I have experience working with numerous data centers worldwide, including seven in the USA and nearly twenty in Europe, and I must say that this experience was by far the worst in terms of internet connectivity and the competence of both technical and sales personnel. It's disappointing, to say the least.
Services Period: Active customer at the time of review. Customer since March, 2024
