113 reviews of Contabo
Very poor support, Responce time is 2 to 4 days
Very poor support, Responce time is 2 to 4 days. Very bad service. Previously it was good but now their support sysyem is working very bad.
Services Period: Past customer during December, 2019 - January, 2024
No Hostin, no answers, no money
I contract the services of the Philippines because I am for business reasons, fill in the form with the house with which I am living temporarily. When I pay, they respond to me with a message telling me that they do not provide me with the services I contracted for, as long as I don't send my passport and a proof that I live here.
So as not to have any information within the country where I live, carry all the data with my passport and with my information about Spain which is where I live.
They reply to me that they do not provide me with the services, because the data are not identical to the data on the purchase form and therefore they will return the money to me. . I have been waiting for two days hoping that they will return the money to me and the technical service will not respond.
Services Period: Active customer at the time of review. Customer since November, 2023
I have been scammed almost 1000€
I have been swindled out of almost 1000€.
I always read the terms and conditions before buying and I never buy from a company that does not allow refunds. Well, after reading them and buying, now that I ask for a refund because I do not need the product, just 24 hours before I buy, they tell me that these conditions do not apply to companies and that they are going to cheat me almost 1000€ that I will not be able to recover. Their conditions are not clear.
UPDATE: I don't like to damage companies with reviews and I proposed them to remove mine, with the simple condition that they would refund an order, a refund that was requested in less than 12 hours after the order was placed, a digital order that does not damage the company at all.
What these people call a friendly solution, is that, even when I showed them the part of their web page where it talks about the refund conditions, and where at no time they say that they do not refund companies, they have unilaterally decided to refund me 25% while writing to me with a condescending tone that they are doing me a favor.
Conclusion: they have swindled me out of about 200 euros as a welcome, and they still have the nerve to tell me that they "expect me to come back as a customer".
If you are reading this review, run away from these scammers.
Services Period: Active customer at the time of review. Customer since June, 2023
contabo - no service
the service from contabo is incredibly bad. my server was offline for 1 week.
Services Period: Active customer at the time of review. Customer since January, 2022
Update on previous review.
I had earlier posted a review about contabo. This is a follow-up review.
I was contacted by the Customer Support team. Explained to me that it was a misinterpretation and my issue has been resolved. I feel confident that someone is listening.
Services Period: Active customer at the time of review. Customer since March, 2022
Daylight Robbery
Do not host your public sites on Contabo server, they have the worst TTBF ever in the market. They also have weird policies. I paid for a year, cancelled on their dashboard within 14 days, waited 8-10 days for refund, but did not receive a refund. Upon reaching out to customer care, they said their policy states that just cancellation is not enough, the customer has to send them a refund request in a prescribed format either via a mailed letter, a fax, or email. C'mon, which year are they living in?
Anyhow I lost the money 1 year subscription money. They lost a customer forever. I still have my ERP instance running on contabo. I am waiting for the contract period to end to switch back to GCP.
Here is the story about TTBF.
On recommendation from an ERP consultant, we moved our ERP from Google Cloud VM to a Contabo server. Everything seemed fine. But few of our employees complained that the ERP has become a bit slower. I dint give it much concern.
Later that month, we decided to move our public wordpress site to contabo's server. Our website have a very minimum traffic, approximately 1000 to 2000 vistors per month. But the website was loading very slow. When we checked the GTMetrix it showed that TTBF was above 3500 ms. Originally our total load time used to be only 280 ms. To make sure it is not an issue with our theme and plugins, we tried a plain installation of wordpress on contabo, digital ocean and google cloud. All on their chepest servers. Digital ocean and google cloud servers selected for testing was on a fraction of the specification of contabo servers. We discovered that there was some real issues with Contabo server, because DO and Google Cloud was delivering TTBF below 80 ms. I read online and found that this was a common issue with Contabo and they were also throttling disk IO. It was hardly 5 to 7 days since we purchased the server and I had read that they had a 14 days refund policy. We had paid for an entire year. We immediately cancelled
Services Period: Active customer at the time of review. Customer since March, 2022
Didn't get a full refund! Terrible customer service and expensive.
Don't even try them, because any mistake you do on your order will cost you, and you will not get a full refund! After my order I wanted to set up my vps via the Remote Desktop App...but as I was informed later only, that my order didn't include access via RDA.. ok, no biggy, right ? you can ask for a refund for a service you never even received and only ordered a few hours ago..?? WRONG! You get only 50% back! why? because there is a set up fee! Now, they will say that you are informed that there's this setup fee etc.. but come on! who reads those tiny letters, and why on earth can't you be like all other service providers??!! Just be fair and honest and give back money that was accidently paid! I had other vps services that when I had problems, gave back immediately full refunds! Don't waste your time and money on Contabo.com, there other vps that are CHEAPER, with much better customer service! I'm sorry for you, contabo.com, with your customer service stuck in an old, dark century!
Services Period: Past customer during February, 2022 - February, 2022
CONTABO UPDATE - Review
Since my last Review, some things have changed to positive, which makes me feel obliged not only to complain, but also to leave an update.
I removed all of my clients' VPS's to another company due to the above problem explained, but I kept a VPS to see if the problems persisted or improved. It's been a while and the problem seems to be resolved. For privacy reasons, I cannot reveal the content that caused the problem, but the Contabo team solved the problem, which I understand is not 100% their fault, but I cannot disclose it.
Obviously the situation has caused damage to the clients I represent and although everything is fine now, I believe that the same clients are well served in the new company as well.
Regarding potential new customers, I will gradually propose to use Contabo services gradually in the future.
I want to thank the A.K of Customer support, who tried to solve everything in the best way. (I just put the initials of the name, for reasons of privacy of that member of the Contabo team)
Services Period: Active customer at the time of review. Customer since January, 2019
This Company was good before, not anymore.
This Company was good before, not anymore.
Have many other companies doing the same, If you come here because the price...Go away, because probably will stay more cheap if you pay a little more in other company. Totally disappointed with this company, also its not clear how they handle the Data of the clients, like the ID cards, Passports, Address documents, etc. (Data protection under GDPR), if they have legal authority to collect our personal data and how they stored in EU or USA and if they have he Data Protection Officer (DPO) to handle legally our data. MY ADVICE STAY AWAY FROM THIS COMPANY
If you pay for VPS and they don't let you login to the dashboard is normal, you are burning your money for don't use the VPS
Services Period: Active customer at the time of review. Customer since January, 2020
Are all these bad reviews fake?
I don't usually review services but Contabo is getting a bum rap here. I have 8 VPS and 2 dedicated servers and I have not experienced bottlenecking on my bandwidth, CPU usage, or any component. I can't speak to their policies concerning DCMA, but honestly that matters little to me. I've also contacted support multiple times and have always been answered very quickly and competently.
Services Period: Active customer at the time of review. Customer since July, 2020
No shady tactics or fees. Unlimited Performance, Security, & Speed!
Powerful EU & UK servers with root access and 24/7 support. EURO-SPACE
