73 reviews of HostSailor
Fantabulous host!
Their CUSTOMER SUPPORT team is excellent, I submitted a ticket and they got back to me RIGHT AWAY with the answers I needed to get my website sorted out.
Fantabulous host! I've never experienced any downtime, or issues with my personal website yet and I've been with them for a month now. The updates are great and features are amazing.
Services Period: Active customer at the time of review. Customer since May, 2021
Stable company.
They have a very stable network and constantly improves the quality of web hosting services. Anyone would also like their support, which is very helpful!
Services Period: Active customer at the time of review. Customer since May, 2020
Great provider!
Hostsailor provides affordable price, easy to use navigations, amazing features, efficient and non nonsense movements. Great provider!
Services Period: Active customer at the time of review. Customer since April, 2021
"Poor Experience with HostSailor"
Unfortunately, my experience with this company has been nothing but frustration and stress. Since the beginning of my subscription with them, I encountered numerous technical issues and a level of service that does not justify continued partnership. One of the major issues I faced was regarding the website's performance. The loading speed was exceptionally slow, significantly impacting the user experience for site visitors. I also experienced frequent service outages without any prior notice or explanation. I reached out to customer service for assistance, but the response was slow and ineffective. They seemed disinterested in resolving issues seriously or providing any satisfactory explanation for the recurring problems. Additionally, I discovered hidden costs in the invoices, with additional fees imposed without prior notification. This adds to the overall negative aspects of my experience with this company. In summary, I cannot convey any positive recommendation for this web hosting company. They lack professionalism and dedication to providing reliable and satisfactory service to their customers.
Services Period: Past customer during January, 2024 - January, 2024
Great Security Features
I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.
Services Period: Active customer at the time of review. Customer since August, 2021
Premium Hosting Service
I am HostSailor customer since more than five years, hosting several little projects with them. I have no idea what could be better, and would not choose any other hosting service in the future. Here's why:
- fair prices
- no downtime experienced so far
- fast and good support
- very user friendly website and easy navigation
- almost every payment method available (don't know which one could be missing)
- one hand solution (you can buy additional services like ssl certificates and so on here, too)
I can only recommend HostSailor.
Services Period: Active customer at the time of review. Customer since February, 2017
Unreliable Hosting
I am hosting my sites on hostsailor from last 4 months. One day, I received a mail from cloudflare that there is a phishing url on my site, I logged in to cpanel to check it and found that there were lot of suspicious files in my directory. I don't know where these files come from. May be hosting was hacked or there may be a security breach in their server. I deleted all the suspicious files but some files were re-appearing again and again even after deleting them. So, I contacted their support team and asked to delete those irritating files and they deleted them successfully. But the very next day, they suspended my account due to phishing url. I contacted their support staff immediately and explained them very clearly that I never uploaded such phishing files. They asked me to contact at abuse@hostsailor.com. I sent an email to abuse@hostsailor.com explaining about the whole issue. Now, more than 4 days have passed but they are not replying nor restoring my suspended account. My company site is down and I am unable to receive business emails. I again contacted their support team that I am not getting any reply from abuse@hostsailor.com. I also asked them to send me the backup of my website, so that I can host them on some other host, but they refused by citing the reason that They can not restore the suspended account and send backup of the files as matter relates to abuse department. Now, the problem is that abuse department is not replying and my company website is down from last 4 days and files are stuck with their hosting. So, it is not a reliable hosting and they are so unresponsive.
Services Period: Active customer at the time of review. Customer since December, 2020
Trash, not hosting.
Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.
Company Response: Hi Alex, your VPS was shut down because OVZ was no longer sufficient for your need; it’s caused high network traffic on your server & affected the whole node. We’ve offered u a free XEN/30d. Please let us know your feedback and how we can assist u further
Services Period: Active customer at the time of review. Customer since January, 2017
Unknow hoster
Next the give you a coupon for 10% off again got to checkout and cupon didn't register. Also your billed via UAE account
Services Period: Active customer at the time of review. Customer since November, 2019
One of the best hosts I've ever used.
Their Price/value is decent, but their support makes It worth it, their network is also rock solid, I can reach 1Gbps any time of the day.
The Technical support has helped me out multiple times and is happy to assist.
Services Period: Active customer at the time of review. Customer since May, 2016
Powerful EU & UK servers with root access and 24/7 support. EURO-SPACE
No shady tactics or fees. Unlimited Performance, Security, & Speed!
