| Reliability/Uptime | 4.00 | 4.00 | 3.80 | | Technical Support | 4.00 | 4.00 | 3.73 | | Customer Service & Billing | 4.00 | 4.00 | 3.87 | | Server & Network Speed | 4.00 | 4.00 | 3.80 | | Price & Value for Money | 4.00 | 4.00 | 3.80 | | Overall Average | 4.00 | 4.00 | 3.80 |
 Reviewed by Chris F IP 24.177.142.198 on November 25, 2008
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| Rating: |
1.8 (uptime = 2; tech = 0; customer = 3; speed = 2; price = 2) |
| Web Hosting Review: |
Constant short outages. Support denies any problems and tries to shift blame. Final straw was when server went down for almost 4 hours due to a DNS problem they caused. Was refused a credit because "they don't have an SLA". Horrible |
| Review Period: |
September, 2008 - November, 2008
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| Company Response: | Hello,
"The Short Outages" mentioned are due to propagation hiccups caused by a server upgrade.
While we do not offer an SLA guarantee, our average uptime is in the 99.99 percentile. We've been around since 2001 (do a whois lookup to verify). |
 Reviewed by Robert IP 12.207.205.239 on August 1, 2008
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I have been with the Prime Host since 2003 and I couldn't be happier. The service is superb, the support nothing short of brilliant.
If you are looking for the "Right Place" to host your domains, welcome... There just isn't any better place to call home. |
| Review Period: |
March, 2003 - August, 2008
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Reviewed by Chip McCain (http://bigalhosting.com), IP 66.25.104.201 on June 15, 2008
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I can't say enough positive things about ThePrimeHost.Com! I've hosted websites for years, and i'm disappointed that I didn't find Them sooner. Support issues are answered in minutes not hours, They offer so much more that other companies don't.
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| Review Period: |
June, 2008 - June, 2008
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Reviewed by ADEPT Programs (http://www.adeptprograms.com/), IP 151.204.214.63 on May 2, 2008
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
Another satisfied client of The Prime Host.
I have been using them for years and recently now using their hosting services for clients; my clients are all very pleased and I am VERY impressed at the speeds. |
| Review Period: |
January, 2004 - May, 2008
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Reviewed by David Lafrance (www.libertehebergement.com), IP 65.92.253.4 on October 30, 2007
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I'm a customer of The Prime Host since almost one year. I have to admit that the Prime Host provide fast and secure server. My success is due to The Prime Host effort to provide reliable hosting. |
| Review Period: |
February, 2007 - January, 2007
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Reviewed by George Hsu (www.eqqy.com), IP 205.250.211.150 on July 30, 2007
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
Reliable. Honest. Uptime!
I've been in the web industry for many years and have never come across a host that really cares about their customers to go above and beyond their duty. Two thumbs up! |
| Review Period: |
June, 2007 - July, 2007
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Reviewed by Jeffrey Gaul (amclaims.com), IP 64.12.116.139 on May 23, 2007
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
This is the 8th host that I have worked with, and this organization is far better than just head-and-shoulders above the rest.
In fact, most of the time, they respond much faster than I expect. |
| Review Period: |
January, 2004 - May, 2007
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Reviewed by Ken Streater IP 71.39.7.232 on January 2, 2006
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
Every time, EVERY TIME, I send an email with an issue or problem (that is usually of my making or ignorance) it is responded to within an hour or two. On Saturdays, holidays, any time. Darrell is a customer service guru. |
| Review Period: |
October, 2004 - January, 2006
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Reviewed by Brian (www.zerra.net), IP 70.49.217.227 on November 17, 2005
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
I've hosted with them for 11 months and have been completely satisfied. I don't recall one outage in 11 months. Support is efficent and always polite. Prices are very affordable. |
| Review Period: |
December, 2004 - November, 2005
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Reviewed by Brian Poor IP 66.186.175.131 on March 23, 2005
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| Rating: |
4 (uptime = 4; tech = 4; customer = 4; speed = 4; price = 4) |
| Web Hosting Review: |
ThePrimeHost is a cut way above the norm in the web hosting market today. Their professional staff led by Darrell Buckhaults provide clear direction without ever being condescending. Give them a chance to serve you, you'll never look back. |
| Review Period: |
December, 2004 - March, 2005
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Review The Prime Host
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