First Root UG Reviews

First Root UG
29 reviews of First Root UG
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Great technical support
I'm working with First Root for a few years and I'm very happy and satisfied with customer service and technical support. They are very fast answering your tickets and help you until your issue is solved.

VPS is fast and reliable, so I don't change it.


Services Period: Active customer at the time of review. Customer since May, 2015

Großartiger und schneller Service
Schnelle Reaktionszeiten und flexibles Eingehen auf individuelle Wünsche, z.b. Hardware-Upgrades. Netter, persönlicher Kontakt und Unterstützung - sogar für private Nutzung. Eine unbedingte Empfehlung!

Services Period: Active customer at the time of review. Customer since April, 2013

Top Service!
Arbeite mit sehr vielen Anbietern. Aber wenn mal etwas anbrennt gibt es keinen besseren hinsichtlich support & reaktionszeit. Auch zuverlässigkeit der VPS ist 1a (ist nicht bei anderen immer so)

Services Period: Active customer at the time of review. Customer since May, 2013

Great service
Highly recommended VPS in Germany
Great and fast service in all ways
fast vps server setup
Great prices
Fast support reply
Vpn and nfs modules are working than other vps services didnt work


Services Period: Active customer at the time of review. Customer since January, 2015

Very cost effective / good service quality and uptime
If you're looking for small servers with root access, first root gives you the best service and value.

Services Period: Active customer at the time of review. Customer since March, 2012

Hosting is good, Management interface & TOS are horrific
I've been with them for some time and never had hosting problems.

There are two issues with them
1) they are trying to charge you for contracts even after cancelling
2) they are using a custom client portal which is just insanely complicated


Company Response: Our old contract models for Virtual Servers had a minimum contract period of 3 months. The customer has cancelled his contract within the contract period, but did not want to pay for the rest of the contract period.

Services Period: Past customer during December, 2014 - October, 2015

Budget but very cost effective VPS service
The quality of service is, at least, FAR beyond average with considerable amount of disk space. Web interface for customer supports seems to be custom made by the company and looks very simple but well organized toward convenient access.

Services Period: Past customer during August, 2014 - August, 2015

Superb service
I am really happy with the First Root. Customer support is outstanding! So far they have helped me with every issue and have made a great job on optimizing my VPS for Magento performance. Price for all together is more than fair. Keep up the good work!

Services Period: Active customer at the time of review. Customer since May, 2015

nice vps
the best site for vps nice support nice vps cheap price all its perfect and trusted :)

Services Period: Active customer at the time of review. Customer since October, 2014

Excellent service
I have been a customer for a while, and have received first class support every time.

Friendly and fast. No down time.

10/10


Services Period: Active customer at the time of review. Customer since October, 2013

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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

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